Avaya cares about connection: we help global organizations transform contact centers from a surface-level interaction tool to a center for customer connection.
Joined January 2009
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Forcing customers to repeat themselves breaks trust. PwC found 1 in 3 will leave a brand they love after just one bad experience like this.
For banks, the solution isn't more data—it's connected context. Learn how to build a seamless and proactive future: avaya.com/en/registration/in…
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Avaya is a proud Platinum sponsor of @Verint Engage 2026 in Las Vegas next week, June 22-24!
Find us at the Avaya booth in the Pavilion area. For a deeper, private discussion, use this link to schedule a 1:1 meeting in our hosted Suite (Room #103): events.avaya.com/verint-enga…
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Before AI can revolutionize your mission-critical operations, your voice infrastructure needs to be bulletproof. Why? Because poor signal quality poisons the data pool.
Discover how Avaya Nexus powers the future of mission-critical AI-powered voice: avaya.com/en/products/nexus-…
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AI is at its best when paired with human intervention. Avaya CEO @_Patrick_Dennis shares how the Avaya Infinity® platform uses "tandem care" to keep agents at the center of AI workflows—reducing friction and delivering exceptional CX.
Learn more: avaya.com/en/products/infini…
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Data is only valuable if you can act on it.
Join our live demo on June 24th to see how Avaya Infinity turns analytics into action. Learn to map customer journeys, build custom dashboards, and anticipate needs with predictive AI.
Register now: avaya.com/en/about-avaya/eve…
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In a recent article, our groundbreaking collaboration with @avatarin_ is highlighted as an innovative look into the future of CX, showing how businesses can deliver immersive, real-time interactions that truly resonate.
Read the full feature: techtarget.com/searchcustome…
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With Avaya Nexus™, implementing mission-critical voice doesn't mean you have to sacrifice your collaboration tools of choice.
Build a communications infrastructure that won't compromise. Learn more about the flexibility of Avaya Nexus: avaya.com/en/products/nexus-…
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AI shouldn't replace your best agents. It should make them better.
Our Tandem Care model lets AI handle complex tasks, freeing up your team to focus on empathy and judgment.
Learn how to augment your CX team: avaya.com/en/products/infini…
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Avaya Government Cloud has achieved Department of War IL4 High certification!
Avaya Government Cloud is a combined UC & Contact Center solution & with this certification, we’re delivering mission-ready security for our public sector customers.
Read more: avaya.com/en/newsroom/2026/p…
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Avaya CEO @Patrick_Dennis on Avaya Infinity®: its biggest advantages are openness & sovereignty. Flexible cloud, on-prem & hybrid deployments let organizations future-proof and adapt to change while protecting data.
Explore more: avaya.com/en/products/infini…
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The next phase of Avaya x @avatarin_ is here! By combining Avaya Infinity® with avatarin's robotics, we're taking AI-powered CX beyond the contact center—uniting AI agents, physical AI, & human experts.
Read the press release: avaya.com/en/newsroom/2026/p…
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Scaling virtual care requires enterprise orchestration, not more point solutions.
Read our latest blog for key takeaways from #ATANexus 2026 on driving true ROI, AI governance, and giving care teams clinical context, not just data: avaya.com/en/blogs/ata-nexus…
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Struggling to turn AI potential into CX performance? Our latest blog breaks down how APIx simplifies AI orchestration within Avaya Infinity®, helping you scale innovation and prove ROI faster than ever.
Read the full story: avaya.com/en/blogs/what-is-a…
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In mission-critical sectors, a communication delay is a critical failure. Learn how Avaya Nexus™ delivers a secure, resilient voice foundation for organizations where downtime has real consequences.
Watch our on-demand session: events.avaya.com/gl-iaug-web…
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Our latest whitepaper reveals how real-time intelligence is replacing static CX reporting. Learn how Avaya Infinity® uses Delta Sharing to eliminate data silos and fuel smarter AI.
Download the full analytical whitepaper here: avaya.com/en/documents/wp-av…
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Human expertise AI precision = Tandem Care. 🤝
The latest Avaya Infinity® capabilities help orchestrate AI & human agents in perfect sync, backed by @Databricks security. Say goodbye to AI silos and hello to "One Intelligence."
Read the blog: avaya.com/en/blogs/what-is-t…
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Data governance is the backbone of AI.
As CEO @patrick_dennis says, our @Databricks partnership brings enterprise-grade security to Avaya Infinity®. With Delta Sharing and Tandem Care, we’re eliminating blind spots and unifying your data.
Learn more: avaya.com/en/products/infini…
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Japan-based @avatarin_ chooses Avaya Infinity® to power robots that unite agentic AI, physical AI, & human experts!
Discover the new game-changing capabilities for Avaya Infinity that are powering the future of CX for innovative companies like avatarin: avaya.com/en/newsroom/2026/p…
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Enterprise comms conversations are shifting toward reliability in highly regulated industries. Reliability is becoming the first principle of enterprise comms strategy.
Learn more from @TheTonyLama, in his latest feature in The Fast Mode: thefastmode.com/expert-opini…
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The future of CX is collaborative. Introducing the Avaya Innovation Hub: a global program featuring partner integrations validated for Avaya Infinity to simplify your AI migration.
Accelerate growth with our co-creation powerhouse.
Learn more: avaya.com/en/products/infini…
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