Automating #CustomerSuccess using personalized content and videos generated directly from data. A @techstars company. #automation
Joined March 2019
- Tweets 561
- Following 296
- Followers 129
- Likes 558
219 Photos and videos
Pinned Tweet
19 Jul 2022
Looking for a solution to help scale your #customersuccess organization? Never heard of Cast? Curious about how we can help you? Learn more about us in just 99 seconds... buff.ly/3E259Qe #customersuccess #automation #technology #saas #csm
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cast.app retweeted
The Agentic RAG Ladder: Why Deciding Beats Retrieval buff.ly/61PkmNh Everyone keeps trying to “fix” RAG. But retrieval was never the real problem; decision‑making is. @castdotapp
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cast.app retweeted
Use Cases: Customers, Teams & Partners | @castdotapp buff.ly/iBV6zEq B2B growth isn’t coming from one place anymore... it’s coming from three: your customers, your teams, and now your partners.
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cast.app retweeted
Stop calling it context engineering buff.ly/1OKXxiX Everyone keeps talking about context engineering like it’s some magical new discipline.
It isn’t. The real work isn’t context engineering; it’s context reduction. @castdotapp
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cast.app retweeted
5-Layer AI Cake (Jensen Huang): The 2026 economic shift from Infrastructure to Applications buff.ly/TUjQwpb Jensen Huang’s “5‑Layer AI Cake” reframes the AI economy, and the shift is bigger than most leaders realize. @castdotapp
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cast.app retweeted
Customer success has a ceiling. AI copilots won't break it. buff.ly/gBWIXkL The bottleneck in customer success in 2026 continues to be the CSM-to-account ratio (how many accounts one CSM can cover) not how productive each CSM is. @castdotapp
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cast.app retweeted
Why Single Sign-On (SSO) Is Essential When CX Runs on Autopilot buff.ly/w9RPKtM @CastDotApp's latest update nails a truth most teams overlook: If AI is doing the work, humans who can log in become your highest‑risk users.
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cast.app retweeted
Empathy Is Just Lip Service: Why B2B Needs Compassion buff.ly/r94CCCN Empathy sounds nice in a kickoff deck. Compassion actually changes outcomes. @castdotapp
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cast.app retweeted
Why Cast Is Narrowing MCP’s Role for Select Agent Use Cases buff.ly/JwmgtFR The issue was not integration itself. The issue was overhead. @castdotapp
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cast.app retweeted
Why Customer-Centric Companies Need a Scale Mindset, Not a Headcount Habit buff.ly/q49v1CM In 2026, growth isn’t constrained by talent scarcity but by leaders who fail to amplify the talent they already have. @castdotapp
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cast.app retweeted
Customer success has a ceiling. AI copilots won't break it. buff.ly/gBWIXkL The bottleneck in customer success in 2026 continues to be the CSM-to-account ratio - how many accounts one CSM can cover - not how productive each CSM is. @castdotapp
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cast.app retweeted
Digital CSM: Revolutionizing Customer Success with AI buff.ly/znzOw93 The future of Customer Success isn’t “more humans doing more tasks.” It’s humans autonomous partners delivering outcomes together. @castdotapp
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cast.app retweeted
QBR in 2026: From Quarterly Meetings to AI Business Reviews buff.ly/pMsHbbF The QBR isn’t dying. It’s being outclassed. The AI Business Review (AIBR) is what happens when customers finally get what they’ve always wanted: truth without theater. @castdotapp
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cast.app retweeted
Second Opinions Matter with LLMs buff.ly/P7pRqAN B2B LLM Council matters. The Council’s work highlights a truth leaders don’t want to admit: AI doesn’t fail because the models are bad. AI fails because the organization is unprepared. @castdotapp
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cast.app retweeted
Stop calling it context engineering buff.ly/2OzKpPv Four disciplines hiding under one buzzword — why most teams only do two of them, and what to ask before you build or buy. @castdotapp
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cast.app retweeted
Digital Customer Success is NOT just "Tech Touch" | @castdotapp buff.ly/E8TfkYH The industry is blatantly lying to you. True "Digital" isn't about sending more emails; it's about cloning your best CSM.
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cast.app retweeted
QBR in 2026: From Quarterly Meetings to AI Business Reviews buff.ly/jxEz5Lx @castdotapp Customers no longer want a QBR. They want continuous truth.
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cast.app retweeted
Why Customer-Centric Companies Need a Scale Mindset, Not a Headcount Habit buff.ly/dPDX77k We don’t talk about this enough in CS and SaaS: Most companies don’t have a customer experience problem. They have a headcount habit. @castdotapp
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cast.app retweeted
Scaled Customer Success: Stop Building "Pools," Start Building Capacity. buff.ly/dZUXzut More Accounts = More CSMs? Break the cycle and deliver 1:1 CSM quality to 100% of stakeholders at 100% of accounts. @castdotapp
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cast.app retweeted
How AI Supercharges B2B Growth Strategies: Product-Led, Sales-Led, Referral-Led, and Beyond buff.ly/o5CyKRt AI isn’t a new “growth strategy.” It’s the force multiplier that supercharges every growth motion you already run (PLG, SLG, MLG, CLG, RLG, etc.) @castdotapp
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cast.app retweeted
Customer Success AI Agents Podcast buff.ly/p5BiJTy Be sure to listen! The discussion involves the game-changing role of AI agents in customer success. @castdotapp
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