Joined December 2016
- Tweets 982
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- Followers 2,087
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23 Dec 2024
When hosting Taylor Swift’s concerts at a legendary stadium, you need solid support to handle customer inquiries.
Read the case study to see how @wembleystadium's team quickly updates ChatBot with each event’s details and handles up to 8,000 inquiries per day!
🔗chatbot.com/blog/wembley-sta…
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The gap is real. A customer ready to buy opens chat and too often gets a ticket number. Momentum lost. The best sales reps in any brick-and-mortar store never let that happen. They read the room, helped, and closed. Text makes sure AI does the same at every chat window, for any online business.
#ServiceOnOffense
Jun 10
Support is your most ignored revenue channel.
And most leaders are still treating it like a cost center.
Most companies separate support and sales:
Different teams.
Different goals.
Different tools.
So the highest-intent moment in the journey gets fragmented.
A customer is ready to buy.
They open chat.
They get a ticket number.
And momentum is lost.
That’s the gap.
@Text_HQ changes that.
Built by the team behind LiveChat, ChatBot, and HelpDesk, backed by 20 years of enterprise-scale customer interaction data.
It turns customer service into a revenue engine.
Inside one chat window:
1. AI reads real-time behavior (pages, intent, history)
2. It acts before the customer asks
3. It recommends, qualifies, or closes a sale
4. It brings in a human only when needed, with full context
No lost intent.
All customer conversations are unified in one AI-powered platform.
Results from early deployments:
40% user growth MoM
35% chat sales attribution MoM
Up to 90% of support cases resolved by AI
Support and sales stop being separate functions.
They become one conversation that converts.
@Text_HQ them!
P.S. Are your customer conversations actually driving revenue?
♻️ Repost so more people can improve their customer conversations.
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A lot of companies use AI to close tickets faster. At Text, we use it to make sure the right conversations end in a sale — and Maciej is the one making sure Text AI Agent delivers across 122k chats a month.
This is what he's learned building the custom skills that make it actually work: bit.ly/49Cjy7q
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Every product question is a buying signal. Last month, Text-powered chats drove $6.7M in Shopify sales for our clients.
𝗛𝗲𝗿𝗲'𝘀 𝗵𝗼𝘄 𝗶𝘁 𝘄𝗼𝗿𝗸𝘀: AI agent reads what the customer's looking at, pulls the right products from your catalog, and shows them as interactive cards. Customers add to cart inside the chat. No redirect to the product page, no broken context, no losing the conversation.
Want to see how you can start selling through service? Text us.
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266% conversion lift from customer service.
@IBTimes just covered 6 ways top companies are turning customer service into a growth engine.
#ServiceOnOffense #Text
ibtimes.com/6-ways-ai-agents…
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Shopify stores closed $6.3M in sales through Text-powered chats in a single month. The questions your team treats as tickets are where most of that revenue starts.
AI Agent works the floor around the clock, spotting buying signals, pulling the right product into the chat, and recovering carts before they're abandoned. Human agents step in when the conversation calls for one.
Text is now available on the Shopify App Store. Install in minutes and start selling through service.
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"You have 100 chats a day, let's say. That's 100 chances to close a sale."
That line from Piotr Cygan, Head of Selling Experience at Text, reframes what AI is actually for in ecommerce support.
Oksana sits down with Piotr on repetitive tickets, stretched teams, and the buying signals your team is missing while it answers the same question for the fortieth time.
Watch the conversation:
youtube.com/watch?v=SPiLWBlG…
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A customer service platform handles trust at scale.
Order history. Customer data. Conversations happening in real time, across millions of interactions.
You can trust us with your business. Over the past three months, Sensiba LLP, an independent auditor, conducted a comprehensive assessment of our security controls.
The result? SOC 2 Type 2 certification 🎉.
As our Head of Security, @MateuszStahl, puts it:
"Trust is fragile — especially in security. Independent SOC 2 Type 2 audits provide clients with objective validation from external experts that our security controls are not only well designed, but also fully operational in practice."
You have independent proof that our security controls are not only well-designed but also proven to work in practice.
Because when our platform sits between your business and your customers, trust isn't optional.
If you’re evaluating a customer service platform, security is part of your checklist. We’re happy to 𝗧𝗲𝘅𝘁. Skip the long questionnaires, just read the report, and start from a foundation of trust, so we can focus on building something great together.
#SOC2 #cybersecurity
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Ever closed an online sale because a customer asked if something was dryer safe? With Text, you just write: "When a customer asks about machine drying, assure them it's dryer safe and offer a 5% discount." Your AI agent handles it from there, 24/7, every chat, no code.
The best sales associates have always done this: turned a small question into a reason to buy.
Text gives every business that same concierge instinct, at scale.
You decide what should happen. Your AI handles the rest.
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$9.20M came in through customer service chats powered by Text. Not from ads, not from outbound. From conversations our clients were already having.
When every chat is a chance to close, the numbers move fast. Clients who put service on offense are seeing 39% month on month.
That's what happens when you stop treating support as a cost.
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Most rebrands just change colors. This one changes perspective.
The new Text homepage is live, built around a simple idea: customer service shouldn’t just solve inquiries, it should drive growth.
eu1.hubs.ly/H0vcdv_0
Monitor, engage, convert, measure. Give your team the tools to turn conversations into revenue.
Great service sells. Text us to see how.
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Your team has AI. Your competitors have AI. The difference is what you do with it.
Here's how to actually get results in customer service and sales:
eu1.hubs.ly/H0v6mYM0
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New product goes live. Customers start asking. Your customer service team doesn’t know answers. That’s where you lose the sale.
We’re breaking this down with Thomas Davies (@CreativeForceIO) and Peter Sarzyński (@Text_HQ) — how to automate product launch and make customer service ready before, so you start converting from the first conversation.
Sign up here: eu1.hubs.ly/H0v55KH0
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New in Text: real-time revenue opportunities for Shopify merchants
Your customers already show buying signals. Most customer service teams treat them like support tickets. Now you can catch them live, engage at the right moment, and act instantly.
Turn customer support into a proactive platform that drives growth.
Try it free for 14 days at text.com and see the revenue hiding in your conversations.
Great service sells.
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AI customer support is getting faster every year, but speed alone doesn’t build trust or recover lost sales.
Let’s break down why human-like AI support matters for ecommerce brands and how the right AI agent can turn customer conversations into measurable revenue:
youtube.com/watch?v=fAoptT7z…
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