This week, we are proud to recognize Donna Hall for her outstanding dedication to helping others. During two separate incidents involving the same customer on the same day, Donna demonstrated exceptional conflict-resolution skills. She quickly responded to assist operators, successfully de-escalated challenging situations, and ensured the customer remained safe while minimizing service disruptions. Donna took the time to personally assist the customer and remained actively involved until each situation was resolved successfully. Donna’s commitment to safety and dedication to both customers and employees truly embody the Heart of DART.
ALT Heart of DART, Employee of the Week. Donna Hall, Women in green heart. DART logo