@AmericanAir this is insane. We were supposed to leave Boston at 2:50pm. We’ve been strung along and it sounds like it’s still not certain we will get out. Things happen, but is this how you operate???
If you can avoid connecting through @HeathrowAirport you should. Hundreds of non-EU people in line and only 3 customs agents to process them. Have been in line for nearly 2 hours with a ways to go. Ugh!