Customer Happiness, Refreshingly Easy. If you're looking for help, please tweet to @AskFreshdesk. Product of @FreshworksInc.
Joined August 2010
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24 May 2023
Hi @jonathankennell. We're really sorry to learn that our support hampered your experience with the product. We shall investigate this matter and help you out. Please share your email address and reference ticket ID via DM.
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17 Feb 2023
Hello @cryptobee280! Please DM us your email address and account details so we can create a ticket on your behalf to discuss this over email. Also, feel free to check the Freshchat - WeChat marketplace integration - tinyurl.com/2p9cymza
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10 Feb 2023
Hi @cutpeter56, we faced a downtime with Freshdesk in certain regions. This has been resolved, and the accounts are up and running now. Sharing the status page for the incident here - updates.freshdesk.com/incideβ¦.
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10 Feb 2023
Hi @Nicola_B_LONDON, we faced a downtime with Freshdesk in certain regions. This is resolved, and the accounts are up and running now. Sharing the incident page here - updates.freshdesk.com/incideβ¦.
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17 Jan 2023
Hi @msetchell! You can add the ticket URL in the email template for customers to view the ticket on the portal and close it from there. However, we do not have the option to close or resolve a ticket through an email notification directly. Feel free to DM us for queries :)
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16 Dec 2022
Hello @tcan1337! We're curious to know why you'd think that :P
We do believe in our product as much as we believe in our team and it is sad that we did not meet your expectations. Please let us know if you have any ongoing questions or issues which haven't been addressed.
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9 Dec 2022
Providing #customersupport is a demanding job. You have to work long hours, odd hours, outside-the-office hours, or some combination thereof. This year, letβs learn to better manage the job and strike an outstanding work-life balance.
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7 Dec 2022
Three lessons your sales team can learn from customer support:
π§Identifying and building out an ideal customer profile
πKnowing which features your customers love the most
π€What information do prospects need to have to make a decision
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7 Dec 2022
Realistic advice on engaging with customers:
1. Provide timely customer support
2. Add a "human touch" to conversations
3. Take a proactive approach
4. Surprise customers with something unexpected
Add your recommendations below!
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5 Dec 2022
Your customers might feel lost if they can't reach out to you easily. Here is how you can stay engaged with them through their entire experience:
bit.ly/3jWXwlX
#CustomerSupport #Freshdesk
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18 Nov 2022
Pro tip: Avoid being abrupt and make sure to end all customer communication on a positive note.
#Communication #CustomerSupport #CX #Freshdesk
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Freshdesk π retweeted
16 Nov 2022
8 billion people and still, everyone wants to see the manager - Every customer service rep on the planet.
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Freshdesk π retweeted
14 Nov 2022
Itβs Childrenβs Day in India. Our social media team was looking around the workplace for inspiration just to learn that the majority of the adults among us are simply plus-sized children.
#HappyChildrensDay #ChildrensDay
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13 Nov 2022
Consumers no longer want to be held back. Instead, they want businesses to enable a sense of independence and personal empowerment.
This resource covers everything you need to know about customer empowerment β the what, the why, and the how: bit.ly/3b71yTI
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9 Nov 2022
Did you know?
One-third of consumers say they would consider switching companies after just one instance of subpar customer service.
Here's how good communication and effective customer service are intertwined π
bit.ly/3nucQqY
#cx #freshdesk #communication
9 Nov 2022
Follow the #Thread to know everything about today's #FreshworksFall22Launch
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9 Nov 2022
Hi @ADVBuyers, It's unfortunate of the issue being faced. Could you kindly DM your Freshdesk account URL and email address being used? So that our team may further help assist you with this.
Freshdesk π retweeted
8 Nov 2022
T-minus one day β°.
Catch us LIVE tomorrow for our new product launch. Register for the Freshworks Fall β22 Launch Virtual Event now: bit.ly/3NVDLsM
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