We are IntouchCX. Where scale meets soul, and where passion meets purpose. Delivering innovative customer experience solutions to the world’s best-known brands.
Joined June 2007
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- Followers 4,247
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1,554 Photos and videos
27 Aug 2025
Check out our self-care initiatives at IntouchCX! In Guadalajara, we hosted a boxing session, while Jamaica enjoyed vegan soup and fun puzzles.
We're dedicated to supporting our team's well-being wherever they are! 🌍✨
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15 Aug 2025
Our IntouchCX San Pedro Sula team had an exclusive "Fantastic Four" movie experience, and everyone loved it!
From the big screen to our lively recruitment booth, this event showcased what our vibrant culture is all about. 😎✨
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6 Aug 2025
In our latest newsletter edition, we share the conversations Alex drove at the recent Marketplace Risk to unpack the practical challenges and solutions for enforcing content policies at scale without sacrificing on fairness, safety, or compliance.
intouchcx.com/thought-leader…
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5 Aug 2025
We are thrilled to welcome Margarita Tejada Foundation to our IntouchCX Guatemala campus! They’ll support our Employee Experience and Latam Stay Safe teams. Let’s celebrate the positive change they bring! 🎉💖✨
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4 Aug 2025
What an inspiring Green Day at our Bogota campus 🌎🌱
We came together to share viewpoints on ecological topics, sparking important conversations and promoting engagement.
The highlight? Learning the practical skill of nurturing an avocado seed 🥑 😎
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29 Jul 2025
Integrating AI into Customer Experience isn’t just about speed; it’s about empathy. Discover how brands use AI voice interactions to personalize conversations, recognize sentiment, and create dynamic dialogue in our newsletter! intouchcx.com/thought-leader…
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24 Jul 2025
What an incredible experience at TrustCon 2025! Ailis Daly and Alexandra Popken led a workshop on building Trust & Safety foundations, navigating moderation, and drafting policies for a safer online future.
Learn more about our approach and expertise👇
intouchcx.com/solutions/trus…
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24 Jul 2025
Join us on July 30, 2025, for a webinar exploring how agentic AI can drive scale, adaptability, and deeper CX value. The session will feature insights from industry experts and real-world examples from the industry.
Registration Link: zoom.us/webinar/register/661…
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23 Jul 2025
Our recent Coffee Party at IntouchCX Guatemala was packed with energy, amazing music, and, of course, the best coffee around ☕😉
It was a day to celebrate our incredible community, keeping the coffee flowing for everyone, enjoying a lively Lottery and other fun games.
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21 Jul 2025
The digital landscape is evolving, bringing new Trust & Safety challenges. At TrustCon this week, we're focusing on scalable T&S operations. Learn more👇
intouchcx.com/thought-leader…
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14 Jul 2025
AI is evolving to foster genuine, culturally resonant connections.
At IntouchCX, we leverage AI in CX strategies for personalized interactions, enhancing translation, and optimizing workflows for better customer satisfaction.
Read the full article here: intouchcx.com/thought-leader…
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12 Jul 2025
Explore real-world use cases that redefine Trust & Safety, and access some insights into how WebPurify, an IntouchCX company, is helping global brands stay ahead of these evolving digital threats.
Download the full report here: intouchcx.com/thought-leader…
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11 Jul 2025
We're proud to support Darangan Elementary School in Binangonan through Brigada Eskwela! This initiative helps prepare schools for the new year with volunteer cleaning and repairs. Thank you to all involved! ✏️❤️
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10 Jul 2025
We’re proud to share that Webpurify, an Intouchcx company, has been named a major contender and Star performer in Everest Group’s 2025 Trust and Safety PEAK Matrix® Assessment.
Read more: intouchcx.com/thought-leader…
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8 Jul 2025
Wilma Chan, our CMO, has been named one of the Top 50 Women Chief Marketing Officers of 2025 by The Women We Admire.
We encourage you to review the full article to learn more about Wilma's accomplishments and the other esteemed leaders recognized: thewomenweadmire.com/2025/06…
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4 Jul 2025
To celebrate International Yoga Day, our Thrive Community in Bengaluru hosted revitalizing yoga sessions for both our day and night shift teams.
A big thank you to everyone who participated and contributed to the success of the event!✨
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3 Jul 2025
We're excited to announce that IntouchCX will be at TrustCon 2025 in San Francisco from July 21st - 23rd!
We look forward to connecting with fellow leaders and advancing the critical work of Trust & Safety.
See you there!
#TrustCon2025
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2 Jul 2025
Our latest blog dives into the critical insights every CX leader needs to know about online risks, offering strategies to protect your brand and foster safer digital environments.
Read the full article here ⬇️
intouchcx.com/thought-leader…
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30 Jun 2025
Our teams in the Philippines and India held blood donation drives, supporting the NTR Memorial Trust. Over 100 Hyderabad employees aided children with thalassemia and cancer. Thank you to our Thrive community for making it a success! ❤️✨
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23 Jun 2025
Join us at the ACFE Research Institute Annual Meeting in Omni Nashville this Thursday, June 26th!
Meet our Director of Fraud & Risk, Elena Michaeli, to discuss our fraud frameworks and solutions.
We hope to see you there!
#ACFE
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