The UK's independent professional customer service body. Improving business performance through customer experience. Publish the UKCSI. #ServicewithRespect
Joined January 2009
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28 Jun 2022
Today the law changes to further protect public-facing workers, inc those in customer service roles. Thanks @Matt_VickersMP for your support of the aims of our #servicewithrespect campaign
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Alison Jones, Chief Customer & Aftersales Officer Global @Stellantis joins our #ICSConf27 line-up. With deep experience in customer journeys, operational transformation & circular economy strategy, she offers a global view on designing & delivering customer-led growth at scale 👇
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Our Customer Service Essentials course helps customer-facing teams build the practical skills and confidence needed to handle real-world service situations and deliver more consistent experiences.
đź“… 14, 15 & 28 Jul 2026
đź‘Ą Members only
Find out more and book your place below 👇
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Find out more and book your place: instituteofcustomerservice.c…
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As expectations shift and sustainability rises up the agenda, organisations are rethinking how service is designed & delivered. Our research on Climate Change & Customer Service shares practical insight to help leaders prepare for the operational and cultural changes ahead 👇
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Register for the launch webinar (members only): instituteofcustomerservice.c…
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🏆 Our UK Customer Satisfaction Awards celebrate the teams consistently raising the bar for service excellence, innovation & customer-first thinking.
Entries will be opening soon - keep an eye out for updates and get ready to put your customer experience centre stage! 👇
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Find out more: instituteofcustomerservice.c…
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Our AGM is fast approaching and we’re inviting all members to join us for an opportunity to connect, reflect & look ahead together. We’ll also host a series of learning sessions offering practical insight into two of our key member benefits: the ROI Toolkit & the Trust Index 👇
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This summer brings a concentration of major UK events alongside warmer temperatures that are already shaping consumer demand. For service leaders this creates both opportunity and pressure: a chance to deliver standout experiences at scale when expectations are at their highest👇
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Read the full article here: instituteofcustomerservice.c…
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Our upcoming research will explore the impact of climate change on customer service, highlighting key challenges & opportunities across sectors. We’ll share key findings, practical implications for service leaders & what this means for building future-ready service strategies 👇
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Register here (members only): instituteofcustomerservice.c…
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Secure your place: instituteofcustomerservice.c…
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Our latest issue of Customer Focus Magazine is now out! In this edition, we explore the growing role of AI within customer service - examining both the opportunities and challenges that come with adopting new technologies. Get your free copy via the link in the comments below! 👇
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Access your free digital copy here: instituteofcustomerservice.c…
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Customer expectations are rising - are your service skills keeping up? Our Customer Service Impact certificate course helps you build confidence, strengthen communication and deliver better customer experiences.
đź“… 29 Sept & 13 Oct 2026
đź‘Ą Members only
Register below 👇
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Secure your place and find out more: instituteofcustomerservice.c…
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