Everything Enterprise Comms, & collaboration; official community site of @enterprisecon, the industry's leading event
Joined May 2008
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Agents shouldn't have to work harder just to work around broken systems. The "swivel chair" problem drains focus, slows resolution, and fuels burnout. A unified agent workspace puts context, data, and action in one place.
See how it changes the game >> nojitter.com/workflow-automa…
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Fast agents don't fix broken workflows. The swivel chair problem slows resolution, increases burnout, and fragments context. A unified agent workspace replaces tab-hopping with focus and outcomes.
Explore the approach: nojitter.com/workflow-automa…
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Partner Perspectives with Zendesk brings ongoing analysis and practical viewpoints on modern CX. Access the full collection here as new articles are released: nojitter.com/program/partner…
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Modern contact centers fail when transformation tries to do too much, too fast. A phased approach turns modernization into a series of wins, not a single gamble.
Explore the strategy >> nojitter.com/ai-automation/t…
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Voice shouldn’t feel like a barrier. As voice AI matures, rigid IVR menus are giving way to conversations that understand intent and move customers forward faster.
See what's changing➡️ nojitter.com/ai-voice/rip-th…
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Contact center modernization doesn't have to be a high-risk overhaul. A phased evolution lets teams modernize step by step—reducing disruption while delivering measurable value along the way.
See how a staged approach is driving smarter transformation: nojitter.com/ai-automation/t…
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IVR menus weren't designed for real conversations. Voice AI listens, understands intent, and removes friction from the voice experience while reducing operational overhead.
Learn more >> nojitter.com/ai-voice/rip-th…
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Explore fresh perspectives and resources from industry experts — all in one place. Check out the latest from our Partner Perspectives series with Zendesk >> nojitter.com/program/partner…
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Modernizing your contact center doesn't need a risky "big bang". A phased approach delivers measurable value at every step and keeps CX running smoothly as you evolve.
See why this strategy is gaining momentum⬇️ nojitter.com/ai-automation/t…
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IVRs weren't built for dynamic customer needs. Voice AI understands intent instantly, creating faster, more intuitive conversations.
Explore the article >> nojitter.com/ai-voice/rip-th…
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Modern consumers expect to be understood on the first try. Voice AI makes it possible by moving beyond rigid IVR paths to natural, effortless conversations.
Read more >> nojitter.com/ai-voice/rip-th…
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The traditional IVR isn't keeping up. Voice AI enables natural, intent-driven conversations that resolve faster and reduce friction. The future of CX is conversational.
Read now>> nojitter.com/ai-voice/rip-th…
#VoiceAI #AI
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📢 New Edition: Partner Perspectives with Zendesk
Explore the latest insights and resources as they're released — all in one place.
View the collection here >> nojitter.com/program/partner…
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Voice AI technologies provide a human-sounding veneer for enterprises. Here’s an overview of how they work.
#ContactCenters #AIVoice #Gartner
nojitter.com/contact-centers…
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NiCE Accelerates Agentic AI Focus with Cognigy Acquisition
The buy will accelerate NiCE’s strategic plan to provide CCaaS solutions that orchestrate intelligent customer experiences end-to-end.
#ContactCenters #AIVoice #CX #Cognigy #NiCE
nojitter.com/contact-centers…
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The underlying challenges in automation and app integration, including data management, have to be addressed before we can effectively streamline workflows.
#DigitalWorkplace #WorkflowAutomation #TeamMessaging #Wrike
nojitter.com/digital-workpla…
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Recent research by Indicium and PureSpectrum finds that a majority of organizations looking at adopting AI have data infrastructure concerns.
#DataManagement #DataGovernance #AIAdoption #AIReadiness
nojitter.com/data-management…
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Slack’s AI translations and Enterprise Search features become generally available.
#DigitalWorkplace #Slack #AICollaboration #AIAssistants
nojitter.com/digital-workpla…
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Amid the spread of AI in the workplace, a new problem is emerging: many workers will use their preferred tools -- whether or not IT has cleared the tools first.
#AI #EX #ShadowAI
nojitter.com/ai-automation/w…
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Lower turnover and improved employee satisfaction are two benefits from the use of workforce engagement tools, according to Metrigy’s latest research.
#ContactCenter #EX #Metrigy #WEM #WFM
nojitter.com/contact-centers…
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