ALT Image of the 2023 Higher Education Marketing Survey Report cover page featuring a purple background with white text. The title of the report is prominently displayed in large font, with smaller text below summarizing the content of the report. A small logo in the corner indicates that this is a partnership between Olark and Enrollify.
Happy Global Accessibility Awareness Day! We’re learning a lot on our #accessibility journey, like the Maslow’s hierarchy of becoming more accessible. See our 2023 goals, progress & takeaways! Thanks to all who’ve helped us get this far. buff.ly/3pMtCGM#GAAD
ALT A pyramid with four layers. Starting from the bottom: 1) Compliance, 2) Usability, 3) Integration, and 4) Fun!
Global Accessibility Awareness Day is this Thurs! Come along with us on our #accessibility journey: see last year's commitments, our reflections, and what's coming next! It's all in our 2023 report. How are you celebrating #GAAD? buff.ly/3pO9UKL#livechat
ALT A pyramid with four layers. Starting from the bottom: 1) Compliance, 2) Usability, 3) Integration, and 4) Fun!
Don't be overwhelmed by chat automation... Learn how Creative Bag, a packaging retailer, serves 50K customers in web chat with *one* agent and CoPilot! buff.ly/3ATKvl8#ECommerce#LiveChat#Chatbot
ALT "Don't be intimidated by the idea of jumping into chat and the automated bot world. CoPilot was just simple and easy, not intimidating." - Lauren Rotman, Director of E-Commerce, Creative Bag, includes five stars graphic and Lauren's smiling face
Chat automation that isn’t “botty.” How one Canadian packaging retailer supports 1000s of customers with a single #livechat agent! buff.ly/3Luzyvm#ECommerce#Sales
ALT How Creative Bag automated 80% of support responses without being "botty." Includes a robot emoji and image of Creative Bag's gift packaging.
In @FranklinU’s first year with CoPilot, they fully automated 72% of chats, unblocking applicants with quick answers (custom-tailored by the institution) and freeing up advisors for more complex questions: buff.ly/3LaUB5E#EnrollmentSuccess#HigherEd
ALT Campus sign with Franklin University name and a building. Text reads: Franklin University uses Olark's CoPilot to answer admissions questions 24/7.
Don't miss our CEO's talk Today at #CSUNATC23! Ben Congleton shares his insights on creating an accessible workplace. Join us Today - Friday at 2:20pm in Platinum 7-8. Ask a great question and you could win a prize! #Accessibility#Inclusion#WorkplaceEquality
ALT Image: A picture of Olark CEO, Ben Congleton, standing in front of a presentation deck that reads 'Hi, I'm Ben'. He is casually dressed in a black t-shirt adorned with the Olark logo in rainbow colors, paired with comfortable blue jeans, and is smiling with his hands clasped together in a friendly way.
We have identity pins, buttons and color communication badges in honor of neurodivergence celebration week! #booth1008 at #CSUNATC23
Let's make #chat more #accessible in person for people who have disabilities or mental health challenges related to socializing in person.
ALT Images of buttons with preferred pronouns - She/Her, She/Them, They/Them, He/Him
ALT Image of Olark stickers in rainbow colors
ALT Image of color communication badges. The Yellow badge says "connect with me later" and has a flower hole punch, the green says "let's chat" and has a heart hole punch" and the red says "pretend I'm not here" and has a maple leaf hole punch.
ALT A picture of the Olark accessible chat booth #1008 at CSUN conference. The booth is adorned with a banner that reads 'Olark accessible chat designed for humans, backed by bots', and features free swag on the tables, such as stickers, and buttons. There is a mini poster offering a free treat via a survey.
Come by booth #1008, in the grand ballroom at #csunatc to check out how the Olark accessible chat platform is creating meaningful connections for people of all abilities.
Network with our team and industry professionals - and get some really cool swag.
#accessibility#livechat
ALT Image: A group of people standing at the Olark booth #1008, at CSUN 2023. They are smiling and engaging with each other, some are looking at a computer screen displaying Olark's platform, and others are speaking with Olark reps. The booth features a sign that reads 'Olark Accessible Chat'.
ALT Graphic of webinar invitation - Best Practices for Manufacturing Websites with Joe Sandin of Onsharp. Webinar is Feb 1, 2023 12:00 PM EST register using the Zoom link
ALT Graphic of a screengrab during the presentation about reaching technical buyers for Industrial companies. Includes a slide showing content preferences for making technical purchases. With Datasheets at the the top of the scale as the most influential and corporate videos as the least.
Braille Literacy Month is an excellent time to learn more about accessibility. Here’s a great link on the importance of braille: buff.ly/3GXToNa We’re making braille business cards to give out at the CSUN Assistive Tech Conference in March… any other event ideas?
It’s Braille Literacy Month! Braille helps not only people who are blind, but also those with visual impairments and dual sensory loss. We’re adding braille to our business cards to distribute at CSUN's Assistive Tech Conference. How can we make our booths even more accessible?
ALT "Webinar graphic featuring speaker, Wendy Covey of Trew Marketing. With webinar title "Reaching the Technical Buyer in 2023: Research Findings for Industrial Companies" along with the speaker's name "Wendy Covey" speaker's title "CEO & Co-Founder,
TREW Marketing" the host's logo "Olark live chat". Webinar Date "Wednesday, January 25th 2023" and Webinar time "12pm EST/ 9am PST" and a button with the word "register now" with an arrow pointing at the button.
ALT "Webinar graphic featuring speaker, Wendy Covey of Trew Marketing. With webinar title "Reaching the Technical Buyer in 2023: Research Findings for Industrial Companies" along with the speaker's name "Wendy Covey" speaker's title "CEO & Co-Founder,
TREW Marketing" the host's logo "Olark live chat". Webinar Date "Wednesday, January 25th 2023" and Webinar time "12pm EST/ 9am PST" and a button with the word "register now" with an arrow pointing at the button.
"We see a lot of people sign up as a result of a chat conversation. We have a fairly high close percentage. Of those who contact us via Olark, our close rate is more than 40%!"
- AJ Levinson from @xowater#livechat#customeracquisition#growth
ALT Graphic of testimonial from AJ Levinson of XO Water - "We see a lot of people sign up as a result of a chat conversation. We have a fairly high close percentage. Of those who contact us via Olark, our close rate is more than 40%!"