Here's what actually happens when someone decides to buy your software, according to 300 B2B SaaS CMOs, CFOs, and CTOs at $50M companies.
First, the team researches 3-5 vendors based on features and price.
Then, the executive double-checks everything.
79% of CMOs review the team's shortlist.
56% of CFOs run their own verification.
CTOs check technical decisions.
Finally, 78% of financial leaders do a third round of checking. This includes: calling references and questioning assumptions (including ROI).
Your product gets scrutinized at least three times by three different people looking for three different things.
Teams care about daily usability and integrations. Executives care about strategy and whether the vendor is stable. Finance leaders care about total cost and whether your ROI claims hold up.
One VP of Finance put it this way: "I rely on the teams to give me their analysis, but I view it with professional skepticism and ask probing questions."
By the time you're doing a demo, you've already survived two rounds of elimination you never saw.
Most vendors focus on the team’s evaluation. The best prepare for all three levels of scrutiny.