Joined September 2014
- Tweets 328,270
- Following 9,668
- Followers 33,849
- Likes 2,161
48 Photos and videos
18 Dec 2023
Hi, I'm sorry to hear about this. As we are an outbound center we are unable to DM you directly. Please could you send us a DM with your full name, email address, contact number and order number so, this can be looked into further for you.
Thank you, Becky
24
6
59,083
18 Dec 2023
Our link to DM us has been provided on this message.
Thank you, Rebecca. x.com/messages/compose?recip…
10
3
53,396
3 May 2023
(1/2) Hi Laura, we run our website and stores as separate business entities and as such there will be some differences in pricing and promotional offers due to differing trading conditions.
10
4
58,506
3 May 2023
(2/2) Selling products through our website can be cheaper and we try wherever possible to pass those savings on to customers in some form.
Best wishes - Beth
5
1
46,102
28 Apr 2023
(1/2) Hi Andrew, we're sorry to hear this. Like many other businesses we’re seeing high rates of team member absences at the moment. This can mean that some of our stores are busier than usual.
6
2
27,693
28 Apr 2023
(2/2) Our team members are working very hard to keep stores open and minimise disruption and we appreciate your patience at this time.
Best wishes - Beth
1
1
21,535
28 Apr 2023
(1/2) Hi Sam, like many other businesses we’re seeing high rates of team member absences at the moment. This can mean that some of our stores are busier than usual.
3
1
16,633
28 Apr 2023
(2/2) Our team members are working very hard to keep stores open and minimise disruption and we
appreciate your patience at this time.
Best wishes - Beth
2
14,203
14 Apr 2023
(1/2) Thank you for bringing this to our attention. We completely accept and understand that this wording is not appropriate and can confirm that we are working to change this signage as a matter of priority.
3
11
13,704
14 Apr 2023
(2/2) We sincerely apologise for any offence caused; Boots has always aimed to be inclusive to all and we will always champion this.
4
1
8
11,820
14 Apr 2023
(1/2) Thank you for bringing this to our attention. We completely accept and understand that this wording is not appropriate and can confirm that we are working to change this signage as a matter of priority.
12
4
168
16,666
14 Apr 2023
(2/2) We sincerely apologise for any offence caused; Boots has always aimed to be inclusive to all and we will always champion this.
3
41
10,981
24 Nov 2022
Hi Suzie, thanks for your reply. So we can look into the issues regarding the 2-factor authentication, please could you DM us with your full name, email address and D.O.B? Many thanks, Lucy x.com/messages/compose?recip…
4
1
24 Nov 2022
Hi there,
Thank you for your message.
I am sorry to hear about this.
Please DM us with your query, and we will be happy to look into this for you.
Best Wishes,
Aaron
x.com/messages/compose?recip…
10
1
2
19 Nov 2022
Thanks for your reply, Suzie. Unfortunately, the 2-factor authentication is mandatory for all customers. Please could you confirm if you are having issues logging into your account? Many thanks, Lucy
4
1
21 Nov 2022
Hi there,
Thank you for your message.
I am sorry to hear about this.
Please DM us with your full query & we will be happy to assist you further.
I am sorry for the inconvenience caused.
Thank you,
Aaron
x.com/messages/compose?recip…
2
30 Aug 2022
@ShafiqGani88 We're sorry to hear this Shafiq, please send us a DM with your Advantage card no, full name, full address and date of birth for identity and verification reasons and we'd be happy to look into this further for you. Thanks, Kirstie ow.ly/KrfI30sqqz4
6
1
3
31 Jul 2022
@EmEeElsie1Hi there, if you could DM us with some more information we'll be able to look into this further - Jess x.com/messages/compose?recip…
6
1
3
31 Jul 2022
Hi @Alexpublic4 We're sorry to hear this! Can you please DM us with a little more information so we can advise further.
Thanks,
Jess
x.com/messages/compose?recip…
3
1
2
16 Apr 2022
Hi, @matthewewilmot It is against the law to offer promotions on baby milk for 0 to 6 months babies. Paying for this type of formula with points falls under offering a promotion, I apologise for any inconvenience caused. - Molly
4
25
1 Mar 2022
@LaurenO67917897 Hi Lauren, I'm very sorry to hear an item has burst within your order. Can you please DM us with your order number and telephone number so we can assist further with this? Best wishes, Demi bit.ly/3biV17S
1
17 Feb 2022
@lanagan_niall Hey Sadio, these products don't usually have an age restriction on them so can normally be purchased at any age. Thanks, Fran
1
3
26 Jan 2022
@browney1205 Hi there, I'm sorry to hear this. Unfortunately, we are extremely busy across all platforms. Please could you DM us with your query & include your full name, full address, Advantage Card number & D.O.B? We can then assist you further. - Lucy ow.ly/uUR830s8yeR
3
1
16 Jan 2022
@LeiaOrgalderaan Hey Leia, thanks for getting in touch with us and this is lovely to hear. I've passed this over to the Store for you and I'm sure the Store manager will love to share this with the team. Any other questions, please let us know. Thanks, Fran
4
12 Jan 2022
@mrsbobbins26Hi Lorraine, I'm sorry to hear this. We had a technical issue with our text messaging system. This has now been resolved and we do apologise for any inconvenience caused. Thanks, Lucy
4
6 Jan 2022
@danny76856293Hey Danny, I'm sorry to hear about this.Please DM with which store this was in along with more info about what's happened and your contact info and we can ask the Store Manager to get in touch to discuss this further with you. Thanks, Fran ow.ly/9RoY30s6mee
4
5 Jan 2022
@MeganIsNotSexyHey Megan, I apologise for the delay in response. Please be aware we respond in chronological order to the last message sent. This means if another message is sent, our system moves the thread to the bottom of the queue.Thanks.
3
5 Jan 2022
@AnnMarieSutto13Hey Lisa, I apologise for the delay in response. Please be aware we respond in chronological order to the last message sent. This means if another message is sent, our system moves the thread to the bottom of the queue. Thanks.
5
2