#CTAlert
Due to ongoing airspace restrictions in the Middle East, flights to the region as well as connecting journeys might be affected. Customers are advised to verify the latest flight status with their airline before heading to the airport.
If your flight has been cancelled, you can easily request a refund through the "My Trips" tab on the Cleartrip app:
1. Select your booking
2. Tap "Cancel Flight"
3. Choose "Flight Cancelled/Rescheduled by Airline" to opt for a refund
Please note it usually takes 5-7 working days for the refund amount to be validated from the airline before we can initiate the refund from our end. We request your patience in this regard.
We will notify you once the refund is processed from our end.
#CTServiceUpdate
Hi everyone, due to ongoing strikes in parts of Delhi NCR, our operations are currently impacted, leading to higher-than-usual call volumes and longer wait times.
For quicker assistance, please feel free to DM us here, and we’ll be happy to help you right away.
Thanks for your patience.
#CTQuickUpdates
We want to make sure your concern reaches the right team and gets resolved quickly.
For Cleartrip Arabia queries, please connect with @CleartripAE, and they’ll take it forward for you.
While we're busy planning your next getaway, scammers are busy impersonating brands to steal from you! Don't let a fraudulent message or call ruin your trip.
Stay vigilant and only interact with our verified accounts.
Pro-tip: We will never ask for your OTPs, passwords, or bank details via DM. When in doubt, reach out to us through our official channels.
#Cybersecurity#Security#Scammers#Official#Safety
Hi Sonia, Thanks a lot for the prompt response. During this uncertainty, this kind of support will build more trust in the customers using @Cleartrip . I highly recommend everyone to use @Cleartrip for their hassle free journeys :-)
Hi, as per the screen recording, you received a different message on 5th Feb. We would like to kindly confirm the exact date when you received the wallet credit message, as its currently reflecting it as Monday. (1/2)
Hi Shubham, we understand your concerns and truly empathize with the inconvenience caused. Unfortunately, we are unable to retrieve any details using the Trip ID provided. (1/2)
We kindly request that you share your Trip ID or E-tickets with us via DM so we can look into this further and assist you as soon as possible. ~Ritik (2/2) x.com/messages/compose?recip…
Hi Dayasagar, we understand your concern. As per our policy, a non refundable convenience fee of INR 370 has been deducted from the amount you paid for the specific sector. (1/2)
This fee covers support, secure payments, and platform costs, which help keep everything running smoothly. Since these services are consumed at the time of booking, the charge is non-refundable. We appreciate your understanding. ~Sonia (2/2)
#CTAdvisory: Stay updated on your flight status and if it gets cancelled, log in to the Cleartrip app to claim your refund in just 3 simple steps.
Need anything else? We’re only a DM away!
#TravelUpdate: In light of the recent incident in #Delhi, enhanced security checks are in place at airports across India.
In case you have any travel planned, please reach the airport at least 3 hours prior to departure and carry valid photo ID.
Let us know if you need any help via DM! Thanks for your patience and cooperation.
Travel Advisory: #Nepal
We understand this may be a stressful time. Ongoing unrest could cause travel disruptions. Please check the status of your flight and hotel booking before travelling.
If you need support with your booking, our team is here to help—just DM us.
and secure booking experience. It covers a range of essential services such as payment gateway charges, 24x7 customer support, real-time booking confirmations, and platform maintenance. ~ Aditya (2/2)
Travel Advisory: Heavy rainfall is anticipated in Mumbai this week, potentially leading to waterlogging and travel delays. If flying, please check your flight status in advance and allocate extra travel time to the airport. Our DMs are open for assistance.
#MumbaiRains#TravelAdvisory
#MonsoonWatch: We know travel days can be stressful, especially when the skies turn grey.
Some Cities are seeing rainfall that may lead to flight delays. Before you leave, do check your flight status. We are here if you need any help, call us on 919595333333 or reach out via DM.
Stay safe and plan ahead!
We’re currently experiencing unusually high call volumes due to flight disruptions. Our team is working hard to assist everyone as quickly as possible. We sincerely regret the inconvenience and truly appreciate your patience.
Changing airspace conditions are impacting several flights. Please check your flight status before heading to the airport. For support, call us at 91-9595333333.
Our thoughts are with everyone affected by the recent attack in Kashmir.
We're closely monitoring the situation and are here to support you with any travel changes, or assistance you may need.
Incase you’ve booked with us to Kashmir, we will reach out to you at the earliest to offer help and explore flexible options.
Need support? Reach out anytime:
📞 Call: 91 9595333333
💬 Chat: Available on our website
🐦 Twitter: @Cleartrip
📧 Email: wecare@cleartrip.com
#Kashmir#TravelAlert#WeAreHereToHelp#CleartripCares