Dear <a href="/TataMotors" title="Tata Motors">@TataMotors</a>
π¨ OPEN GRIEVANCE AGAINST <a href="/TataMotors" title="Tata Motors">@TataMotors</a> π¨
This post is to formally raise a serious concern regarding the appalling service experience my friend has been subjected to at Dulichand Workshop, Kolkata β and the complete lack of accountability from Tata Motors throughout this ordeal.
π
Timeline of Events:
π΄ 22-Jan-2026 β Car meets with an accident. Upon calling the Tata Motors Service Executive, the call goes unanswered. Calling the Tata Motors Helpline redirects to a Customer Relationship Manager who openly admits she is unaware of the process and simply asks to bring the car the next day. Is this what Tata Motors calls 'customer support'?
π΄ 23-Jan-2026 β Car taken to the workshop at 9:30 AM IST. Assistance provided nearly 2 hours later. A distressed customer is left waiting with zero priority or empathy.
π΄ 5-Feb-2026 β Spare parts finally arrive after almost 2 weeks of waiting. No proactive updates, no urgency.
π΄ 19-Feb-2026 β 24-Feb-2026 β 26-Feb-2026 β Deadlines given, deadlines broken. Each time a delivery date is committed, it is silently pushed further without accountability.
π΄ 25-Feb-2026 (TODAY) β The SPOC informs that yet another additional day is required, now extending the deadline to 27-Feb-2026. And frankly, there is zero confidence that even this date will be honoured with quality output.
Over 34 days since the accident, and we are still waiting β not just for the car, but for basic dignity as a customer.
β Questions that demand answers from <a href="/TataMotors" title="Tata Motors">@TataMotors</a>:
β¦ Why is the Service Executive unreachable in a moment of need?
β¦ Why is your Customer Relationship Manager unaware of her own processes?
β¦ Why does it take 2 weeks for spare parts with no proactive communication?
β¦ Why are deadlines being repeatedly broken with no accountability?
β¦ What assurance do we have about the quality of repair when the work is clearly being rushed?
This is not just about one car. This is about the trust your customers place in the Tata Motors brand β and how that trust is being eroded, one broken promise at a time.
We expect an immediate and transparent response from <a href="/TataMotors" title="Tata Motors">@TataMotors</a> leadership.
<a href="/search?f=tweets&q=#TataMotors">#TataMotors</a> <a href="/search?f=tweets&q=#ConsumerRights">#ConsumerRights</a> <a href="/search?f=tweets&q=#AccountabilityMatters">#AccountabilityMatters</a> <a href="/search?f=tweets&q=#TataMotorsKolkata">#TataMotorsKolkata</a> <a href="/search?f=tweets&q=#TataMotors">#TataMotors</a> <a href="/search?f=tweets&q=#CustomerDisappointment">#CustomerDisappointment</a> <a href="/search?f=tweets&q=#TataMotorsService">#TataMotorsService</a> <a href="/search?f=tweets&q=#DulichandWorkshopKolkata">#DulichandWorkshopKolkata</a> <a href="/search?f=tweets&q=#ConsumerRights">#ConsumerRights</a> <a href="/search?f=tweets&q=#TataMotorsIndia">#TataMotorsIndia</a> <a href="/search?f=tweets&q=#AutomobileService">#AutomobileService</a> <a href="/search?f=tweets&q=#CustomerGrievance">#CustomerGrievance</a>
As we welcome the New Year, a huge Thank You for your Incredible Trust and Support throughout 2025! πβ¨
We truly value the Journey weβve shared and look forward to hitting many more Milestones ahead. π£οΈπ
With Heartfelt Gratitude, Team Shivam Autozone. ππ
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