Done that, same issues. Ended up booking on the BA 📱 App -> this makes frequent flyers question @British_Airways systems reliability = costing you customer loyalty brownie points. Reliability starts ends online when it comes to airlines. #DESIGNtoCHANGE
When you’re keen to book on an airline’s website direct and you get this? Didn’t know websites now are turning into call centres…. @British_Airways is this how you expect loyal customers to prefer direct bookings? #DESIGNtoCHANGE#BA#Wait#patiencerequired#internet
Off to ZRH from SFO on @FlySWISS - too bad @united dropped by @RIMOWA on the lef from KOA to SFO. Hope this gets fixed before my next @FlySWISS@SingaporeAir trip to SIN SYD 🇦🇺 in 15 days. Let’s see how efficient the loop with @RIMOWA repairs will be this time #DESIGNtoCHANGE
We’re back in 🇸🇬 Singapore for an EDC level 1 level 3 program this week 23-29 Oct 2023 for team @marinabaysands their clients. Let us know if you’re in town and keen to meetup with founders @roelfrissen @RuudWJanssen. Let’s #DESIGNtoCHANGE#EventCanvas
Happy Canada 🇨🇦 Day to all our dear friends and colleagues across Canada.
See you soon at our next EDC Level 3, Cohort 45 which will be held 23-25 August at Concordia University in Montréal. shop.edco.global/ced/#DESIGNtoCHANGE#EventCanvas#Canada
A BIG round of applause 👏🏻 for all those that made #PCMAEC possible in @MeetMontreal this week. Congratulations on a successful @pcmahq EduCon 2023 edition. #DESIGNtoCHANGE