Hi there! We're truly sorry to hear about your experience. This is not the level of service we strive to provide, and we completely understand how frustrating this situation must have been. We'd appreciate the opportunity to take another look into what happened and see how we can help. When you have a moment, please send us a direct message with the email address, phone number, and listing number associated with the issue. Once we receive that information, we'll review the details and do our best to assist you further. We look forward to hearing from you.