Dŵr Cymru will pay a £44.7m enforcement package, after breaching their legal obligations relating to the service they provide for the environment and their customers ofwat.gov.uk/ofwat-confirms-…
Bydd Dŵr Cymru yn talu pecyn gorfodi gwerth £44.7m, ar ôl torri ei rwymedigaethau cyfreithiol yn ymwneud â'r gwasanaeth mae'n ei ddarparu ar gyfer yr amgylchedd a’i gwsmeriaid
ofwat.gov.uk/ofwat-confirms-…
Water companies must prioritise customers who need extra help. If you're of pensionable age or have a health condition, you may qualify for the Priority Services Register. Find out more: ofwat.gov.uk/households/cust…
ALT Text reads: Omar needs to use a kidney dialysis machine at home. He needs a constant supply of water. The background is a peach colour, and the blue Ofwat logo (a 'W' in a circle) is in the top left-hand corner of the graphic. Text reads: Here's how the Priority Services Register could help him. This text is blue and is on a blue and white clipboard icon. The text is overlaid on a close-up photo of a man at home, holding a plastic medical tube in his hand.
ALT Text reads: Omar can ring a special number to speak to the water company if there's an emergency. The company will contact him if it needs to do any work that may affect his water supply. This is in blue text, on a peach-coloured background. The blue Ofwat logo (a 'W' in a circle) is in the top left-hand corner of the graphic. The text is overlaid on a photo of a man at home, holding a plastic medical tube in his hand.
ALT Text reads: The Priority Services Register is the water company's record of customers that need extra help. This is written in blue text, on a blue and white clipboard icon. The background is a peach colour, and the blue Ofwat logo (a 'W' in a circle) is in the top right-hand corner of the graphic. Text reads: Contact your water company to add your name to it. This is in white text in a blue circle. The background is a dark peach orange colour.
Our Clean Water Bill is the next step to delivering the lasting change the water sector needs.
Learn more about how we’re protecting customers and the environment 👇
New rules have come into effect which require new water company executives to pass a fit and proper person test to hold senior positions, and ensure consumers are at the heart of companies' decision making.
Read our press release to find out more: ofwat.gov.uk/new-rules-on-wa…
ALT Text reads: New rules on water company executives' integrity and consumer involvement in company decision making have come into effect.
The text of the graphic is blue. The background of the graphic is two shades of yellow. There is a blue Ofwat logo (a 'W' in a circle) in the bottom right hand corner of the graphic.
ALT Text reads: Board director candidates must meet strict standards of knowledge and experience, honesty and integrity and financial soundness before being offered their role.
The text of the graphic is blue. The background of the graphic is two shades of yellow. There is a blue Ofwat logo (a 'W' in a circle) in the bottom right hand corner of the graphic.
The text between "knowledge" and "soundness" is in bold, and is highlighted.
ALT Text reads: Water companies must listen to consumers' views and use them to inform decisions that have a material impact on them. Water companies must demonstrate how they are involving consumers in decision making and engaging with their feedback.
The text of the graphic is blue. The background of the graphic is two shades of yellow. There is a blue Ofwat logo (a 'W' in a circle) in the bottom right hand corner of the graphic.
The text between "involving" and "feedback" is in bold, and is highlighted.
ALT Text reads: "The water sector must regain public trust, and these new rules set out clearly to companies what we expect of them - senior leaders who meet the highest standards of integrity, and companies putting arrangements in place to ensure consumer voices are heard and acted on when making important decisions." - Helen Campbell, Executive Director, Delivery, Ofwat
The text between "regain" and "trust" and "highest" and "integrity" are both highlighted and in bold.
The text of the graphic is blue. The background of the graphic is two shades of yellow. The blue Ofwat logo (a 'W' in a circle) is in the bottom right hand corner of the graphic.
Our latest Event Duration Monitoring (EDM) data, shows fewer and shorter storm overflow spills in 2025 compared to 2024.
EDM helps us improve our environment and protect our waterways.
Learn what this data means: gov.uk/government/news/fewer…
We've launched a consultation on the proposed £44.7m enforcement package for Dŵr Cymru.
Have your say on our proposed decision by 5pm on Thursday 2 April.
Details on our consultation, and how to submit your response, can be found on our website: ofwat.gov.uk/consultation/no…
Mae Ofwat wedi canfod bod Dŵr Cymru wedi torri nifer o'u rhwymedigaethau cyfreithiol sy'n ymwneud â'r gwasanaeth a ddarparant ar gyfer yr amgylchedd a'u cwsmeriaid.
Mae ymgynghoriad bellach ar agor i'r cyhoedd a rhanddeiliaid allweddol: ofwat.gov.uk/consultation/no…
Ofwat’s wastewater investigation has found Dŵr Cymru Welsh Water has breached a number of their legal obligations relating to the service they provide for the environment and their customers.
Read more: ofwat.gov.uk/ofwat-proposes-…#Regulation
ALT Photo of a river with the text 'Enforcement, £44.7, Dŵr Cymru, Proposed enforcement package for wastewater failures'
Mae ymchwiliad dŵr gwastraff Ofwat wedi canfod bod Dŵr Cymru Welsh Water wedi torri nifer o’i rwymedigaethau cyfreithiol yn ymwneud â'r gwasanaeth mae’n ei ddarparu ar gyfer yr amgylchedd a’i gwsmeriaid. Darllenwch fwy:
ofwat.gov.uk/ofwat-proposes-…
ALT Gorfodi: Dŵr Cymru - Pecyn gorfodi arfaethedig ar gyfer methiannau dŵr gwastraff
What do customers think about their water services? How are their views changing over time?
@CCWvoice and Ofwat jointly commissioned a third wave of customer spotlight research, to establish a benchmark and track views across utilities, across a range of measures.
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Key findings include:
- Customer contact with water companies has risen
- Keeping bills low is a higher priority than in the first wave of research
- Looking ahead, delivering clean water remains a key priority for customers
Find out more: ofwat.gov.uk/about-us/custom…
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New analysis shows our £50bn programme of 30 major water infrastructure projects could make a significant impact on economic growth, contributing up to £40bn to the economy by 2050. It will create more than 46,000 jobs, leaving a lasting legacy of skills: ofwat.gov.uk/publication/eco…
ALT The photo is of a man wearing a white hard hat and an orange hi-vis jacket. He is outside. Canary Wharf is visible in the distance.
We’re reducing water bills for up to 300,000 customers through major reforms to the WaterSure scheme.
Our expanded support will help families who need it most.
Find out more: gov.uk/government/news/reduc…
Ofwat has proposed a £22m fine for South East Water following an investigation into multiple supply disruptions between 2020 and 2023, affecting more than 286,000 people.
Read more: ofwat.gov.uk/ofwat-proposes-…
ALT "Enforcement" is in a blue text box at the top of the graphic. The blue Ofwat logo (A "W" in a circle) is in the top-right hand corner of the graphic.
At the bottom of the graphic, in a yellow text box, is a quote from Chris Walters, the Interim Chief Executive of Ofwat:
"We want to see South East Water take more responsibility and get on with fixing things for its customers"
The text boxes are overlaid on a birds-eye view photo of a town.
Rivers and beaches are at the heart of so many communities.
We want more people to enjoy our waters with confidence so we’ve launched a consultation to designate 13 new bathing waters sites across England.📢
Have your say: gov.uk/government/news/commu…
Southern Water has met its commitments from Ofwat’s original 2019 investigation, but the company must go further to secure wider compliance.
Read more: ofwat.gov.uk/ofwat-confirms-…
ALT Announcement graphic about enforcement action, stating that Southern Water shareholders have committed an additional £13.5 million to improving environmental outcomes.
ALT The photo is of the River Ewenny in Wales, surrounded by green fields and trees. The blue Ofwat logo, a W in a circle, is in the bottom right hand corner of the photo.
Byddwn yn gweithio gyda’n chyd-rheoleiddwyr i gefnogi'r cyfnod pontio wrth gyflawni ein buddsoddiad PR24 o £6.3bn ar gyfer cwsmeriaid a'r amgylchedd yng Nghymru erbyn 2030.
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We welcome @WelshGovernment's Green Paper and plan for a dedicated Welsh regulator. We’ll work with partner regulators to support a smooth transition while delivering our PR24‑approved £6.3bn investment for customers and the environment in Wales by 2030: ofwat.gov.uk/ofwat-response-…
ALT The photo is of the River Ewenny in Wales, surrounded by green fields and trees. The blue Ofwat logo, a W in a circle, is in the bottom right hand corner of the photo.