I don't want to keep beating a dead horse with this merchandise topic, but I really need to air some of this out.
We contracted two different teams to build concepts and production-ready files so we could move into sampling. Both have completely failed so far.
One of the design agencies (a very reputable group) charged $3,000, which we paid, for three rounds of mockups and fully completed production files/tech packs.
After two rounds of failed mockups, I sent a much more comprehensive brief to try to get them on the right track.
They just emailed me back saying they decided to drop the project and wished me the best of luck. No mention of a refund. No mention of any kind of resolution.
They are leaving us with a completely unusable PDF of designs at this level of quality.
What am I even looking at!?