“Innovation. Central banking. Isn’t that an oxymoron?”
That was the thought bubble in my head five years ago when I was approached about becoming the first Chief Innovation Officer of the Federal Reserve System.
Having spent much of my career at the nexus of finance, tech, and crypto - often making good trouble on the other side of the policy folks - I was skeptical.
But my curiosity superseded my skepticism. So I said yes!
What followed was a master class in central banking. And I can disabuse any notion that innovation in central banking is an oxymoron. In fact, I would submit that in a world where the volume, variety, and velocity of technologies - AI, stablecoins, tokenization, quantum, and more - keep throttling up, innovation is an imperative for institutions, public and private alike, to meet the moment.
A few lessons from five years of hands-on-keys building:
• gnarly problems over shiny objects. Chasing the tech leaves you with a boneyard of zombie projects. The real unlock comes from obsessing over process friction and customer irritants and shipping outcomes that actually move the business or the mission forward.
• the bold and the boring. The glitzy moments are powered by unglamorous discipline - the rhythms, the rigor, the reps. The real work is the scaffolding behind the wins on the board. And often, making the call when the risk of inaction outweighs the risk of action.
• get in the arena. Innovation is a team sport - make that a full-contact sport. No spectators. The best outcomes happen when business, technologists, operators, and your BFFs in legal, security, and risk get in it together - alongside strong public-private partnership.
I leapt in not knowing exactly what I was getting into except that I wanted to serve my country, take on a steep learning curve, and make a meaningful dent. Check.
Super grateful to the many colleagues and partners who were part of the journey and helped build a durable culture of innovation.
Now, on to the next adventure - perpetual beta!