- simply raised prices ~20% - switched 80% of part orders to new vendor with 20% lower price on average. Also half as many wrong item returns with new vendor which was disrupting workflows - replaced employee that was slow/mistake prone with one that is neither of those (and cheaper) - let go of another that I’m not exactly sure what he did, but all his work has been absorbed by the rest of the org - put commission incentives in place for drivers who bring work back to shop - started tracking part returns more closely and realized we often weren’t getting credit? - removed insurance on truck that hadn’t run in 1.5 yrs, and sold it - shooed away the panhandler “shop stock” restock guys. ($400-500 a week in cut costs and nothing feels missing?) - fired Cintas (boomer company that brings rugs and soap weekly?) - gutted bloated telecom (renegotiated with service provider, switched from pots to voip, etc.)

Seriously who is buying this dog shit? What are the incentives here there shouldn’t even be a market