I wanted to hijack this otherwise great thread by
@CashAnvil here to highlight the fact that I believe this is a significant issue pervasive throughout the Web 3 (and others) sphere. Gatekeeping.
- these guys don't have much
$ADA, their opinions don't matter
- these people have never tried or used [staking/defi/whatever], their opinions don't matter
- this guy doesn't have a GitHub commit history, his opinion doesn't matter
- this gal doesn't have a PhD, her opinion doesn't matter
The list goes on. This is a classic appeal to authority fallacy, usually used to attempt to silence or minimize voices that are critical or skeptical of our own opinions.
It's also why so many aspects of Web 3 have failed to find product market fit (PMF).
We have spent countless millions of dollars (across crypto, but also internal to Cardano) researching and building technologies, goods, and services that we have convinced ourselves and others that people want or need, only to be shown time and again that the demand just isn't there.
Then, when people ask why we should keep spending money on this (or this much money on this), or give you a loan, or why your business is going to succeed where so many have failed they are met with these appeal to authority challenges to belittle and attempt to silence that criticism rather than learn from it.
As an industry we've failed, repeatedly, to do the one most important thing in business: figure out what our customers actually want.
When was the last time an app asked you to fill out a customer service or satisfaction survey? When was the last time you (as an application builder or employee) asked people why they DON'T use your service?
There's some nugget of truth to every criticism, whether you want to hear it or not. There are ways you can improve your communications, marketing, or user experience every time someone asks a question you think should otherwise be obviously answered. And, of course, you'll never make everyone happy.
So, in closing, ask open questions and be receptive to the answers and feedback you get regardless of where they come from (and try to read through the tone to get at the actual criticism with getting defensive), you just might learn something.
Signed
- the Saturday CEO of Cardano