American Health Connection is a healthcare call center company that provides 24/7 scheduling, appointment reminders and related services.
Joined March 2012
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While many healthcare organizations struggle with staffing instability, AHC's turnover rate is just 3%—over 7X less than the industry average. The result? More consistent patient experiences and stronger operational performance. Learn more here: americanhealthconnection.com…
We're wrapping up at the 2026 Healthcare Contact Center Times Conference but if you'd like to learn more about how we improve operations, reduce costs and enhance the patient experience, get in touch with us here: americanhealthconnection.com…
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We're live at the 2026 Healthcare Contact Center Times Conference and if you're here, we're at booth 17. Stop by and learn more about how we improve operations, reduce costs and enhance the patient experience. You can get more details on our other conferences and events here: americanhealthconnection.com…
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Just two days until the 2026 Healthcare Contact Center Times Conference and we hope to see you there! We'll be at booth 17, so stop by and learn more about how we improve operations, reduce costs and enhance the patient experience. You can get more details on our other conferences and events here: americanhealthconnection.com…
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We're looking forward to the 2026 Healthcare Contact Center Times Conference and hope to see you there! We'll be at booth 17, so stop by and learn more about how we improve operations, reduce costs and enhance the patient experience. You can get more details on our other conferences and events here: americanhealthconnection.com…
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In this episode of The Stellar Success Podcast, our CEO Yuriy Kotlyar shares how AHC became a leader in the healthcare call center field to improve operations, reduce costs and enhance the patient access experience. youtube.com/watch?v=T1w9A6jf…
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Healthcare organizations are trapped in what industry experts call the “doom loop" - staffing shortages, high call volumes, long hold times, frustrated patients, overwhelmed agents, and declining operational performance. There is a clear solution though. Learn more in our latest blog post: americanhealthconnection.com…
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Everyone's talking about how AI can replace humans and fix call center challenges, but the fact is AI has no cognitive ability and cannot provide empathy. Find out how you can overcome those challenges, improve operations and enhance the patient experience: americanhealthconnection.com…
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We not only reduce your call center costs, we also improve operations and enhance the patient experience! Learn more here: americanhealthconnection.com…
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AI is transforming healthcare call centers—but not in the way you might think. Learn the truth about what patients actually prefer and how you can leverage AI to improve operations and reduce costs. americanhealthconnection.com…
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Today kicks off National Nurses Week, and we honor the millions of nurses nationwide who power healthcare every day. Your compassion, resilience, and dedication transform lives. From all of us at American Health Connection, thank you for everything you do. Learn more about National Nurses Week here: pages.nursingworld.org/nurse…
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Recent news reports say healthcare leaders across the country are running out of ways to cut costs, many of which have a negative impact on patient access and care quality. But there’s one often-overlooked strategic move that will not only reduce costs but improve patient experience. Learn more here: americanhealthconnection.com…
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We’re thrilled to be at the 2026 @hfmaorg Leadership Summit in Austin, Texas! These are HFMA West Coast Board Members at the HFMA group event held 4/26, and that's our own Shannon Hebert in the fifth row up on the right. As the nation’s first and only 100% US-based healthcare call center, we're excited to share how we help providers reduce costs, improve operations, and enhance patient experience. If you’re at the Summit too, let’s connect. If not, let’s still talk! Click here for more info: americanhealthconnection.com…
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DIY healthcare call centers may seem logical. But in reality, it's a lot like performing your own medical procedure, cutting your own hair, or fixing your own car. Take a look at what healthcare leaders often overlook: americanhealthconnection.com…
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You already know us as the first and largest 100% U.S.-based healthcare call center. But did you also know we're the only call center company that designs and develops healthcare-specific call center technology? Learn more here: americanhealthconnection.com…
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Earlier this month, the FCC officially put offshore call centers on notice—and the implications for healthcare organizations are massive. Learn more here: americanhealthconnection.com…
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Fun Fact - Pope Leo was born at Mercy Hospital and Medical Center in Chicago. Even more meaningful to American Health Connection - we have been honored to support Mercy Hospital until they were sold, helping connect patients to care every single day. It’s a reminder that every patient interaction matters, because you never know the impact one life will have on the world. americanhealthconnection.com
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We're live for day two at the TORCH Spring Conference & Trade Show and if you're here you can visit us at Booth 152. Healthcare call centers don’t have to be a cost center. We help cut costs by 20% or more, boost patient satisfaction by 75% and reduce call abandonment rates to just 3%. Connect with us to see how we can transform your call center. Learn more here: americanhealthconnection.com
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We're live at the TORCH Spring Conference & Trade Show starting today and if you're here you can visit us at Booth 152. Healthcare call centers don’t have to be a cost center. We help cut costs by 20% or more, boost patient satisfaction by 75% and reduce call abandonment rates to just 3%. Stop by Booth 152 or connect with us to see how we can transform your call center. Learn more here: americanhealthconnection.com
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We’re live at the Minnesota Hospital Association Health Care Leadership Institute in Minneapolis. If your team is dealing with missed calls, staffing shortages, or scheduling bottlenecks—this is exactly what we solve. If you’re attending, let’s connect. If not, we’ll still show you how to improve performance without adding costs. Learn more here: americanhealthconnection.com
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