Decision Intelligence for Service Operations.
Joined April 2011
- Tweets 4,118
- Following 1,090
- Followers 1,275
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Photos and videos
Jun 12
Last night at #SCNAwards26, ActiveOps won Transaction of the Year π
Richard Jeffery and Emma Salthouse collected the award during a brilliant evening at Merchant Taylors' Hall in London. Congratulations to all the other winners on the night!
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π’ WE'RE HIRING π’
We're looking for an HR Systems Analyst to join our team in the UK. If you've got a proven track record in:
π₯οΈ HR Systems Management
π Reporting & Analytics
π Projects & Process Improvement
π HR Operations & Admin
...then apply now: bit.ly/4dUS9yy
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May 22
We're excited to be attending @ahipcoverage's annual conference in Las Vegas.
The conversations happening at #AHIP26 will shape the direction of the healthcare industry for the year ahead.
If you're going to be in attendance, do let us know βΒ and we will see you there.
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May 20
Have you registered for #Capacity26 yet?
The annual conference for operations, transformation and technology leaders in Banking, Insurance, Healthcare and BPO.
π Toronto | London | Melbourne - September & October 2026
Places are limited. Register today bit.ly/4eXsh7F
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May 20
Our SA team held a Senior Leaders Dinner in Johannesburg, bringing together executives from @Absa, @Nedbank, @WesBank, @StandardBankZA and more.
Great to bring like-minded individuals together to have honest conversations about digital transformation and ops performance.
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May 19
π Shining a spotlight on one of our ActiveOps Awards 2025 winners!
See what Catherine Thrasher at @CIBCMellon had to say about their win on our Hall of Fame. Could your organisation be next? π
Nominations are open until 12 June.
π bit.ly/43ebGFo
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May 15
One month until ActiveOps Awards 2026 submissions close! We caught up with Execs of the Year from 2025: @BendigoBank's Paul Jamieson, and Sarah Heighton of @Absa. They speak about the future of ops and what is coming throughout this year β and beyond.
bit.ly/4eMmtO7
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May 15
#Capacity26 takes over the W Hotel, Melbourne. Our annual conference for leaders in Banking, Insurance, Healthcare and BPO exploring how #AI and #automation can help you drive change with confidence.
Places are limited. Register today β‘οΈ bit.ly/3P2FYHV
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May 11
We're looking for a Customer Success Director in South Africa. If you have experience in:
βοΈ Helping customers achieve goals
βοΈ Positioning tech as key to meet business strategy
βοΈ Identifying opportunities to expand customer relationships
...apply now! bit.ly/4dzvFUW
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May 11
π’ WE'RE HIRING π’
We're looking for a Head of Partner and Delivery Enablement, to help build and sustain the capability of our external delivery partner ecosystem. If you have experience in onboarding and managing technical business partners, apply here: bit.ly/4ffQd65
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We're hiring for a:
πΌ Customer Success Partner (US-specific)
πΌ Customer Value & Enablement Consultant (US or Canada)
If you have a proven track record in adding value to your clients and increasing NRR, we want to hear from you.
Apply now: bit.ly/4nfSPD6
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π’ WE'RE HIRING π’
We're looking for 3 Customer Success Directors in the UK.
If you've got a proven track record in:
βοΈ helping clients to achieve their goals
βοΈ increasing NRR
βοΈ planning, leading and driving strategic account activity
...apply now! bit.ly/4urHqSV
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π¨ WE'RE HIRING π¨
We are on the lookout for two Customer Success Partners in Canada. Our CSPs ensure customers achieve their objectives, protecting existing revenue and identifying opportunities to deepen and grow customer relationships.
Apply now: bit.ly/4drAn73
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Spencer puts it perfectly: the gap between βAI handles this taskβ and βhuman capacity is optimized in responseβ remains largely unmeasured in most institutions.
Read more here: bit.ly/423YpPi
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π’ WE'RE HIRING π’
We're looking for not one, but two Customer Success Directors in Canada.
If you've got a proven track record in increasing NRR, and using advocacy to open doors to new opportunities with clients, apply now: bit.ly/4tND20F
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Apr 29
Day 2 of #SWPP!
Joy Santosh moderated a panel with Steve Barba of BCBS, and Brian Watson & Jason Persico of Inspira Financial.
They discussed technologies that are making backβoffice WFM scalable in their sectors β and provided excellent food for thought for SWPP attendees.
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Apr 29
This Oct, Capacity26 takes over Exhibition White City, London. Join operations, transformation & technology leaders from Banking, Insurance, Healthcare and BPO for a day that sharpens your thinking and insight you can act on.
Register today π bit.ly/4n8ieyv
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Apr 28
Automation is sold as a direct route to better client outcomes. The reality is more nuanced.β
With CIBC Mellon, client experience emerged from a disciplined operating model: manual effort reduced, meaning teams could hit deadlines with confidence.β
bit.ly/3P7Boba
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Apr 22
#Capacity26 is coming to Toronto - our annual conference for operations, transformation and technology leaders in Banking, Insurance, Healthcare and BPO. Join us at The Globe & Mail Centre on September 24th. Secure your place today β‘οΈ bit.ly/4vLqs3v
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Apr 21
One week until SWPP 2026!
We're excited to announce the speakers for our fireside chat, 'Using Data, Analytics & AI to Deliver an Effective WFM Solution in the Back Office'.
Head to SWPP's site for more info now: bit.ly/3QoUfij
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