Joined July 2018
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Contact our support team to get help with Adopt Me! ๐ถ We can't help you if you dm or tweet at us, sorry!
playadopt.me/support ๐
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Adopt Me! Support ๐ playadopt.me/support retweeted
6 Dec 2025
After the update, players reached out with some concerns that the poster art added into Christmas Week 1 was potentially AI generated. After some discussion we have agreed that these reports are credible and have removed the poster from sale. We aim to remove it from player accounts and refund them for those purchases before the end of Monday, when our data team is available. Any purchased posters will remain in your house/storage inventory until we refund them. Thank you to everyone who highlighted it to us!
We have a policy to not include AI generated artwork in our updates, please give us some time while we investigate how this happened. We'll share publicly when we have more information.
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Adopt Me! Support ๐ playadopt.me/support retweeted
5 Dec 2025
We're working on a few bug fixes right now! Thank you for all your reports ๐
๐ The Aztec Egg Claim button isn't working properly in the Taskboard
๐ Camera breaking during Bah, Humbug! minigame
๐ Map breaking after exiting Bah, Humbug! minigame
๐ The Storybook not scaling properly on mobile, hiding the Exit button
We're also looking at increasing the rewards from Bah, Humbug! minigame ๐ช
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Support is changing! We know many of you have found it frustrating to understand and use the live chat, and having opening hours doesn't match our desire to be a truly global game. Live chat has now closed for good. ๐งต1/3
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Starting Monday, we'll be re-opening Support with a new version of our ticket system. Players will be able to send us report requests at a time that suits them, and we'll aim to reply within a week! ๐งต2/3
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Thank you all for your feedback so far, please keep sharing it with us! We'll continue to use it to make our Support experience the best it can be! ๐งต3/3
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Last week we improved our in-game report system, allowing you to potentially get pets & other items returned to your account after reporting a trade through your trade history! ๐งต(1/6)
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We're also using this time to assess the impact of the changes on our community as a whole, including the possibility of making returned pets tradeable again in the future. ๐งต(5/6)
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Our current test is expected to run throughout July, and we'll be back with more information for you all in August.๐งต(6/6)
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Weโve implemented a change to Trade Reporting within Adopt Me!
Starting today, you will now receive messages in-game when we've banned a player as a result of your trade report. ๐งต(1/4)
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Any items returned this way will be untradeable, to avoid players abusing this system, but this will give you a way to get lost items back without the need to talk to an Adopt Me Support agent. ๐งต(3/4)
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For anyone concerned about false reports against you, we don't ban a player without a human review of their activity, and any banned player has 30 days to appeal their ban and have their account re-investigated ๐งต(4/4)
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As a reminder, our team will never contact you outside of our ticketing systems. Adopt Me Support doesn't have any accounts on other social media platforms, such as Discord servers, TikTok, etc. The only way to contact our Support team is through playadopt.me/support
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Additionally, we will never ask you for your username, password or any information that can be used to gain access to your account. Support doesn't need to sign into your account in order to assist you, and anyone claiming as such is attempting to hack your account.
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We are aware of Discord Servers that are impersonating our staff members with the sole purpose of stealing accounts and scamming our players. We will never message our players on any social media platform in order to discuss an account moderation or ask you to join any servers.
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Adopt Me Support is returning this Monday, September 18th!
Thank you greatly for your patience as we make improvements and major changes to our support system. We will be continuing to make further developments over the coming months as we develop our new system!
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Adopt Me! Support ๐ playadopt.me/support retweeted
26 Jan 2023
We rolled out a fix for a trading exploit, causing bad actors to swap items in the trading window without alerting the other player.
We're investigating and banning the bad actors, while looking into reinstating the lost items and pets. Thank you for your patience!
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