We are your official Aetna Customer Service Twitter reps, here to help, listen and learn from you. Tweet with us 8am to 10pm EST, 7 days a week.
Joined February 2012
- Tweets 85,668
- Following 4,041
- Followers 17,470
- Likes 2
2 Photos and videos
4 Nov 2025
Hi Anne, we have sent you our contact information via direct message, so we can assist. Sincerely Christopher, AetnaHelp
13
1
3,793
4 Nov 2025
Hi Anne, we've sent you a direct message regarding your concern. We’re here to help 7 days a week if you need anything in the future. Thank you, Kelvin, AetnaHelp
1
3,582
27 Sep 2023
Good morning, Moira. Please follow @AetnaHelp, if you'd like us to review the issues you mentioned, and we'll send you our contact information via direct message. Sincerely, Jessica L., AetnaHelp
58
1
5
14,303
18 Apr 2023
Please follow us @AetnaHelp, and we'll send you a direct message to further assist you. Thanks. Alecia M.,AetnaHelp
16
2
13,549
23 Apr 2023
Hello, Thank you for following, we sent you a DM with our contact information, please review. Doris A.,AetnaHelp
9
1
11,449
21 Sep 2022
Hi, just friendly reminder, we're here 24/7 if you need us in the future. ^CB
2
14 Apr 2022
Hello, we can have you concern reviewed, please follow @AetnaHelp, we'll send you our contact information via direct message. Thanks. ^DA
9
1
1
15 Apr 2022
If you change your mine, please follow @AetnaHelp and let us know. We're here 24/7 to assist. ^DA
6
2
1
14 Feb 2022
Hello, are you a member or provider? Please follow @AetnaHelp, if you'd like us to review the issue you mentioned and we'll send you our contact information via direct message. Thanks. ^DA
10
1
14 Feb 2022
Thank you for following, we sent you a DM with our contact information, please review. ^DA
3
1
9 Aug 2021
Hello, we can forward your concern to the appropriate area for review. Please follow @AetnaHelp and we’ll send you DM with our contact information. ^DA
8
3
9 Aug 2021
Hi, thank you for following. Our contact information has been provided in a DM. ^AB
4
1
27 May 2021
Hello, we can look into that for you, if you like? Please follow @AetnaHelp, and we'll send you our contact information via direct message. Thank you. ^AM
1
3
1 Jun 2021
Hi, we haven’t received an email from you. If you still need our help, please feel free to contact us. We’re here 24/7. ^AM
11
2
18 May 2021
Hi, we've made multiple attempts to send you our contact information via direct message to assist you but cannot do so because you’re still not following @AetnaHelp. The Social Media team is here 24/7 if assistance is needed. ^CB
2
2
21 May 2021
Thank you for following, we sent you a DM with our contact information, please review. ^DA
2
17 Feb 2021
Hello, If you would like we can look into this for you. Please follow @AetnaHelp and we’ll send you DM with our contact information. ^DA
8
1
1
18 Feb 2021
Thank you for following, we sent you a DM with our contact information, please review. ^DA
2
1
12 Jan 2021
Hello, Do you have a customer service concern that you would like for our team to assist you with reviewing and addressing? If so, please follow @AetnaHelp so that we may send you a DM with our contact info further assist. Thank you. ^DA
10
2
13 Jan 2021
Thank you for following, we sent you a DM with our contact information, please review. ^DA
2
1
6 Jan 2021
Hi, our team is here for assistance. Please follow @AetnaHelp for our contact information. Thanks ^JW
5
1
7 Jan 2021
Hi, we’ve made attempts to send you our contact info via direct message but you’re not following @AetnaHelp. We're here 24/7 if you still need assistance ^JW
1
1
22 Dec 2020
Hello, we apologize for the inconvenience, if we can assist you with a customer service issue, please follow @AetnaHelp and we will send you our contact information in a DM. Thank you. ^DA
2
22 Dec 2020
Thank you for following, we sent you a DM with our contact information, please review. ^DA
1
21 Dec 2020
Hello, if you would like us to assist you with this, please follow us at @AetnaHelp, and we will send you a direct message with our secured contact information. Thank you. ^JWL
3
1
22 Dec 2020
Hello, we still show that you are not following us at @AetnaHelp. If you still need assistance, we are here 24/7. Thank you. ^JWL
1
1
21 Sep 2020
Hello, if you need assistance with your medication, please follow us at @AetnaHelp. Once followed, we will send you a direct message with our secured contact information. Thank you. ^JWL
2
1
1
22 Sep 2020
Hello, we still show that you are not following us at @AetnaHelp. If you still need assistance, we are here 24/7. Thank you. ^JWL
3
1
3
28 Jul 2020
Hello, if you would like assistance with the claim, please follow us at @AetnaHelp, and we will send you our secured contact information. Thank you. ^JWL
3
30 Jul 2020
Hello. We show that you are still not following us at @AetnaHelp. If you need further assistance, we are here 24/7. Thank you. ^JWL
16 Apr 2020
Hi, we can take a look to see what options you have, if you like. Please follow @AetnaHelp, and we’ll send you our contact information in a direct message. ^AM
1
16 Apr 2020
Thank you for following. Our contact information was sent to you in a direct message. ^AM
2
1
24 Mar 2020
Hello, if you'd like us to review the issue you mentioned, please follow @AetnaHelp, we'll send you our contact information via direct message. Thanks. ^DA
1
27 Mar 2020
Thank you for following, we sent you a DM with our contact information, please review. ^DA
18 Mar 2020
Hi, our team is here for assistance. Please follow @AetnaHelp for our contact information. ^JW
3
19 Mar 2020
Thank you for following, we sent you a DM with our contact information, please review. ^DA
1
7 Dec 2019
We saw your tweet. If you would like we can look into this for you. Please follow @AetnaHelp so we can send you our contact information. Thank you. ^DA cc: @KarenLynchAetna
4
7 Dec 2019
Thank you for following, we sent you a DM with our contact information, please review. ^DA
2
2
2