Official support handle for @airbnb
Joined July 2014
- Tweets 457,212
- Following 4,630
- Followers 119,229
- Likes 866
101 Photos and videos
Pinned Tweet
23 Feb 2023
Sometimes, people create fake social media accounts designed to look like Airbnb's. These accounts can be used to try to obtain personal information. If you encounter an account that looks like Airbnb's, but asks for confidential information, be cautious and DM @AirbnbHelp
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Mar 2
Due to the events unfolding in the Middle East, we have enacted the Major Disruptive Events Policy to help eligible guests and hosts needing to cancel their reservations: airbnb.com/help/article/1320
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Feb 23
In response to the unrest in Jalisco State, Mexico, we have activated the Major Disruptive Events Policy to assist eligible guests and hosts who need to cancel their reservations. airbnb.com/help/article/1320
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20 Aug 2025
As part of our ongoing commitment to keeping our community safe, we’ve launched a new in-app water safety feature for trips that include pools, hot tubs, or other water access.
When a reservation includes these amenities, the feature helps guests stay informed by:
💧 Displaying water safety tips directly in the app
💬 Suggesting important questions to ask the Host
📱 Highlighting key safety info on the Reservation Details Page
📨 Prompting guests to start safety-related conversations in the messaging thread
news.airbnb.com/new-feature-…
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15 Aug 2025
Hi Kesh. We suggest you delete this post as it contains sensitive details for security reasons. To protect your information, please send us a DM with the email address associated with the Airbnb account where the reservation was made. x.com/messages/compose?recip…
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18 Jun 2025
As hurricane and wildfire season approaches, we’re partnering with @Americares to help hosts and guests stay prepared.
➡️ Hosts can access preparedness tips in 60 languages
➡️ Our Major Disruptive Events Policy supports cancellations during unexpected weather disasters
➡️ We offer a 24-hour Safety Line for hosts and guests to reach our Safety team directly
Learn more: news.airbnb.com/expert-tips-…
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19 May 2025
As summer kicks off, we’re turning the volume down on disruptive parties.
Airbnb’s anti-party tech is back for Memorial Day & July 4th, which blocked 51K potentially higher-risk bookings last summer alone.
news.airbnb.com/cracking-dow…
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8 Mar 2025
Our Major Disruptive Events Policy is in effect for eligible guests and hosts impacted by Cyclone Alfred who need to cancel their reservations.
airbnb.com.au/help/article/1…
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8 Jan 2025
In response to the ongoing Los Angeles wildfires, our Major Disruptive Events Policy is in place to assist guests and hosts who need to cancel their reservations.
airbnb.com/help/article/1320
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19 Dec 2024
We’re working hard to promote safety within the Airbnb community. Here’s how we’re helping reduce the risk of disruptive parties around and on New Year’s Eve. news.airbnb.com/anti-party-c…
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25 Oct 2024
The safety of our community is a top priority. Here’s how we’re reducing the risk of disruptive parties over the Halloween weekend 🎃
news.airbnb.com/how-were-wor…
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Airbnb Help retweeted
24 Jul 2024
.@AirBnb and @Americares are proud to partner together to help promote safe travel during possible weather emergencies. We've prepared proactive tips & steps you can take when an extreme weather event occurs. Learn more: news.airbnb.com/summer-trave… #Americares #Airbnb
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20 Jul 2024
Bags packed for Paris? Hosts around the city and France are looking forward to welcoming you. Here’s our guide to getting around during the games.
airbnb.com/help/article/3595…
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19 Jul 2024
There's still time to find an Airbnb if you haven't planned your trip to Paris yet. Here are our tips to help you make the best choice for your last-minute bookings:
news.airbnb.com/paris-2024-c…
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19 Jul 2024
Opt for Airbnb Rooms—private rooms in a host’s home are an excellent option for authentic and affordable stays.
abnb.co/rooms
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19 Jul 2024
Check out these Airbnb safety tips to help you travel confidently:
airbnb.com/help/article/241
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13 Apr 2024
Hi Matt, thank you for contacting us. Please know that all communication for Airbnb reservations must take place directly on our platform, air.do/6019wIymt or our Mobile App. (1/2) x.com/messages/compose?recip…
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19 Dec 2023
It’s peak winter travel season, so here are some tips to help you host with ease this holiday season 🏠
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19 Dec 2023
As a Host, keeping your calendar up to date can help you attract more guests this holiday season. Learn how to open or block nights, select multiple dates, and more: air.do/6014RpcTs
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19 Dec 2023
Looking to start hosting in 2024? Here’s info on how to sign up, creative ways to host (did you know you can co-host?), and regulations you may need to know: air.do/6016RpcTQ
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