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Alaska Communications @AlaskaComm

Keeping Alaskans connected with internet, voice and IT services for more than 120 years. For support, visit our website.

Joined February 2010
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10:38 A.M.: We're responding to a fiber cut impacting voice and internet services in the southeast area of Fairbanks. You do not need to submit a trouble ticket at this time as we're aware of the issue and working to resolve it as quickly as we can. Thank you!
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Service has been restored.
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9/14 7:48 A.M.: Good morning, some voice service in Anchorage is now restored. We will continue working until all voice service is restored. Thank you for your patience and thank you to our crews who worked through the night.
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9/14 8:24 P.M.: Voice service is now fully restored. Thank you for your patience as we worked through this event.
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12:22 P.M. We are investigating a networkwide disruption. We’ll share an update as we have more information. We apologize for the inconvenience.
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1:28 P.M. The majority of our services have restored. Our technical team continues to work toward full restoral. If your service did not come back online, we recommend power cycling your modem.
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Alaska Communications@AlaskaComm
14 Aug 2025
Our thoughts are with everyone affected by flooding along the Mendenhall River. Due to the flooding, some ACS customers in the Juneau area may be experiencing service disruptions. Our teams are actively working to restore service as quickly & safely as possible.
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Our network has been impacted by the Interior wildfires. We’re determining the impact and will share updates as we have them. Thank you to the firefighters, first responders and volunteers working to fight these fires.
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Once it is deemed safe, we will determine the level of damage and create a repair plan. Thank you to the firefighters, first responders and volunteers working to fight these fires, and our technicians for working to stabilize our service. (2/2)
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7/8 10:00 A.M. Most services in Nenana are restored. If your service did not automatically restore, please power cycle your devices. We will continue to monitor wildfire activity in the area.
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MAY 18 8:50 P.M.: Good evening, we are experiencing a statewide network disruption that may be causing slow internet speeds for some customers. This is our top priority and we are working to restore service as quickly as possible.
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MAY 19 3:17 A.M.: We have resolved the network disruption and services are being restored. Thank you for your patience. If your service isn’t working, please reboot your modem by powering it off, waiting several minutes and powering it back on.
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3/6 12:00 P.M.: Our third-party provider serving Sitka will perform network maintenance March 9-17 which will impact the services we purchase from them beginning March 7 in preparation for the work. (1/2)
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3/7 11:09 A.M.: Our third-party provider serving Sitka has updated the dates they will perform network maintenance to March 11-21, 2025. They have notified us that we will see impact to the services we purchase from them beginning March 10 in preparation for the work. (1/2)
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3/7 11:09 A.M.: We plan to have emergency backhaul connectivity in place prior to the maintenance start date to help reduce the impact to our customers. (2/2)
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We’re investigating a network disruption impacting Juneau. We’ll share an update when we know more.
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3/2 7:59 AM: We have restored a majority of services in Southeast. You should be seeing internet and voice services working again. We continue to work on restoring remaining impacted services. If your internet service is not yet working, please power cycle your modem. (1/2)
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3/2 7:59 AM: Thank you for your patience as we worked through this event. We know how important being connected is and are deeply sorry for the extended outage. We thank our engineers and technicians who worked long hours, around the clock, to restore service. (2/2)
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