Head of Patient Experience. Passionate about giving the best experience to all our patients, relatives and carers. All views expressed are my own.
Joined February 2011
- Tweets 535
- Following 304
- Followers 432
- Likes 1,569
89 Photos and videos
Ali Ross retweeted
Every voice matters. Will you take a moment to make your voice heard and share your experience of urgent and emergency care?
If you’re selected to take part, you’ll receive an invitation in the post and a text message reminder with a survey link to share your experience.
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Ali Ross retweeted
May 31
Tomorrow is the start of #VolunteersWeek and we are so excited to celebrate with our amazing volunteers! 🧡
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Ali Ross retweeted
Last week, for #PatientExperienceWeek, we hosted a celebration event for our Involved Patients that have been instrumental in some of our biggest projects @UHSFT in the last 18 months.
We want to say a huge thank you to our #involvedpatients for all that they do!
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Ali Ross retweeted
It's Patient Experience Week! 🎉
To start the celebrations, we'll be focussing on Division A and their feedback from patients, families and carers @UHSFT.
This feedback is from the last year and comprises areas such as Surgery, Neurosciences, Cardiovascular and Thoracic, etc.
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Ali Ross retweeted
We're delighted to announce @SotonSight charity are joining us for a drop in session at @UHSFT next week! @SotonSight support people with sight loss in Southampton, focussing on independence, life skills, emotional support, and social inclusion. Please see graphic for details❤️
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Feb 23
Incredibly kind gifts like this make such a difference to the patients, families and carers who access our service. Thank you to the individual who gave us this gift
We had a lovely surprise today in the Hub receiving this amazing sensory bubble tube. Thank you so much to the incredibly kind individual who purchased it from our Amazon Wishlist! It will make such a difference to our patients ❤️
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23 Dec 2025
These trolley dashes have been amazing. So much joy for patients, families, staff and volunteers. Thank you to the hospital choir, Martin Murphy and League of Friends band who ar joining us tomorrow for take 3!
23 Dec 2025
2/3 Festive trolley dashes✅
We've loved spreading Christmas cheer with our patients and staff over the last two days, huge thanks go to our UHS Choir and the wonderful Martin for bringing the music🎶
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12 Dec 2025
This was an absolute highlight of the week! Thank you to all the amazing teams for all that you do. Thank you League of Friends for your generous donation. Staff and patients loved it!
11 Dec 2025
We've been having some festive fun over at the Royal South Hants courtesy of some lovely League of Friends donations!
We received a generous donation to patients and staff of mince pies, chocolates and festive attire.🎄
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Ali Ross retweeted
7 Dec 2025
Welcome to the Experience of Care ‘Christmas Countdown’! We are posting every day until the 25th and this year it's all about what we have been doing at @UHSFT and promoting upcoming events.
Today we are sharing a 'You Said We Did' from Bursledon House⭐
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30 Nov 2025
An extremely jam packed festive timetable from our @UHS_SupportHub!! So many activities for our patients, relatives and carers to enjoy, to make the experience in hospital a little bit more special over the festive period 🎄🎅@uhsft @WecareUHSFT
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28 Nov 2025
I was HONOURED to attend the Support Worker Celebration event today @UHSFT. This was a very special event celebrating some of the AMAZING support workers we have and what they contribute to patient care. Lots of 👏 and lots of 🥹 but so much 💕! #supportworkerweek #THANKYOU
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28 Nov 2025
So well deserved! Dani & Zoe you are incredible and I was so privileged to work closely with you on the training we provide our staff in the care of patients with a tracheostomy or laryngectomy. You are inspirational and make such a difference to the lives of these patients!
28 Nov 2025
Huge congratulations to our amazing Tracheostomy Practitioners: Zoë (SLT) & Dani (PT) at UHS!
The team won the October UHS Patient Experience Award, as nominated by patients.
Well done for your exceptional care and dedication 👏💙 #UHSProud #PatientExperience
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21 Nov 2025
Yesterday, I had the pleasure of meeting Mo, one of our HCA's in Cancer Care, to give him his Experience of Care Hero award! Our only award nominated by patients, families and carers and this one epitomises our Fundamentals of Care values and person-centred care. Well done Mo!
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30 Oct 2025
It was incredible to see so many people join in with today's Diwali celebrations. I learned so much, tasted a lovely food and had the chance to join in with the Garba dancing 🎆
27 Oct 2025
It's Diwali this Thursday and the @ChaplainsUHS are hosting an event at the Chapel for those who celebrate or would like to learn more!
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4 Sep 2025
Another way our precious @UHSVolunteers give back. In incredibly challenging time, every little helps and this is a lot!
Amongst other delivery jobs this morning, responder volunteer John returned with an impressive haul of donated equipment, equivalent to almost £250! Thank you to those who have donated used equipment to us over the years, which we are able to clean and reissue to our patients🥰❤
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Ali Ross retweeted
22 Aug 2025
Join us at Southampton Pride this weekend 🏳️🌈
We’ll be in the O2 Guildhall from 12pm to 5pm on Saturday and Sunday.
Whether you’re popping by for a chat, want to find out more about what’re doing, or just fancy soaking up the atmosphere with us, come and get involved!
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Ali Ross retweeted
Our lovely bracelet making group in the Hub this afternoon ❤our bracelet making sessions run every 2 weeks and are open to @UHSFT patients, families and carers. The next session will be on the 7th August💎
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Ali Ross retweeted
Our weekly Wednesday movie in the Patient and Family Support Hub this afternoon will be Castaway! Please see below for details: 👇❤️
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11 Jul 2025
11 Jul 2025
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Ali Ross retweeted
20 Jun 2025
🌡️ Staying cool at UHS 💙
Thanks to our League of Friends charity for swiftly donating 40 fans to help cool down our warmest wards.
@UHS_SupportHub volunteers are delivering them ahead of the weekend ♨️🌬️
Remember to:
💧Stay hydrated
😎Find the shade
👀Look out for others
ALT Volunteer holding a fan with boxes of fans all around her.
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