ALT I am writing to formally escalate a critical issue regarding AWB # 368418681915O, RTO #515020404740 shipped via your platform. Issue Summary: The customer did not receive the order, which led to RTO. The shipment was marked RTO (Return to Origin). This has resulted in poor customer experience and potential loss of trust in our brand, Apneehatti. We have received the wrong product at RTO delivery. Key Concerns: The product delivered does not match the order placed. Fake delivery attempt has triggered unnecessary RTO. We have been unfairly charged for: Forward shipping charges RTO charges We expect, Full refund of forward and RTO shipping charges, as the error was not from our end. Investigation into the mismatch at the fulfillment/logistics level. Re-delivery of the correct product to the customer at the earliest, without additional cost. Implementation of corrective measures to avoid such incidents in future.

ALT Fake Delivery Attempt & Unjust RTO by Shiprocket / Amazon Shipping I’m raising a serious concern regarding a recent order handled via Shiprocket and Amazon shipping. 📦 Order ID: 290383039 Here’s what happened: The customer did NOT receive any call from the delivery executive. Despite this, the order was marked as a delivery attempt, which appears to be false / fake. Upon escalation, the Shiprocket team assured delivery on Monday (23/03/2026). However, without any genuine re-attempt, the shipment is now marked as RTO (Return to Origin). Immediate refund of forward shipping charges Full refund of RTO charges Clear accountability from both logistics partners This directly impacts customer trust and brand reputation, especially for growing D2C brands. Requesting urgent intervention and resolution. #Shiprocket hashtag#AmazonShipping hashtag#LogisticsIssues #D2CBrand #CustomerExperience #EcommerceIndia #Escalation

ALT Shipment Details: AWB Number: 366427926317 Origin: Dharamshala, Himachal Pradesh Destination: Gurgaon, Haryana As per the tracking history: The order faced multiple failed delivery attempts due to customer unavailability and address-related issues. The shipment was rightfully marked for RTO. However, during the RTO process, an incorrect consignment has been delivered, which is neither the original shipment nor belongs to us. This constitutes: Mishandling of goods Breach of logistics responsibility Potential loss of inventory Violation of service-level obligations Despite the RTO being initiated on 19 January 2026, the issue remains unresolved even after multiple NDRs and status updates. Delivering a wrong consignment during RTO is unacceptable and reflects a serious operational failure. Immediate Action Required I demand the following actions on priority: 1. Immediate recovery and delivery of the correct original consignment