@GetYourGuide very poor service, cancelled our trip at last minute and spoiled everything. Also, very unprofessional customer service. No alternative or compensation provided. I will not recommend this company to anyone.

Don't use @GetYourGuide they have taken almost £900 out of our account and then cancelled the order on us. They now expect us to pay again which they will take immediately but have to wait up to 5 working days for a refund on our original purchase.

@BillAckman Whoa! Hey @GetYourGuide and @JohannesReck … you just canceled my booking without my permission after your guide tried to get me to cancel without you and pay him directly. Horrible! Then you sent an email saying I canceled when I did not. I g Had received a call from your agent about this who said they would call back but never did. #Fail

@GetYourGuide Tentative d’escroquerie d’un guide avec lequel vous travaillez au Machu Picchu (tentative de vente d’un billet frauduleux abandon de la visite). Nous avons dû faire la visite tout seuls. Vous refusez un remboursement. C’est honteux #MachuPicchu #Escroquerie

@GetYourGuide worst day because of them

This company is absolutely rubbish..I Lost approx 200 usd, I booked ticket and I didn't get ticket when I reached with family there they said go and find them..I couldn't found it as ticket was with guide. Before that I was in queue for 1 hr with kids bcoz there was no proper communication on whatsapp or on app or on email..when I asked to refund they stop responding me. Obviously, cheating won't refund money but I'll tell story so other fellow audience saved from them..pls don't use them..useless

And still nothing. Just unreal really. Just reinforcing how incompetent and unbothered about your customers you are. Terrible.

@GetYourGuide nota zero pra atendimento ao consumidor.

They are a scam!!! Don’t book anything with them. They are not refunding my money when they said they would!!!

They are a scam!!! Don’t book anything with them. They are not refunding my money when they said they would!!!

@GetYourGuide Hi there we’ve booked an experience in Istanbul through you today for £117.94. We have received no order no or booking confirmation . What do we do ? Hagia Sophia / basilica cistern / blue mosque .

Bought tickets for Disneyland Paris Magic Shuttle through @GetYourGuide . They sold me tickets knowing I would never make the final bus pick up. Ended up not using the tickets and forking out for an expensive taxi. Terrible service misleading not explaining distance to terminal

Thank you. We have spoken to someone on the chat who is simply, appearing, to hide behind third party operators and cancellation and refund policies. I'm quite reluctant to continue as it feels like hitting our heads against a wall!!