We're official reps of U.S. Bank, here to answer your questions Mon-Fri 7am-11pm, Sat-Sun 10am-7pm CT. Member FDIC.
Joined May 2010
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28 Nov 2025
Good afternoon, David. We understand you are frustrated by a situation where your transactions were declined even after originally being reassured by bankers that the purchase should go through. We understand the frustration a situation like this can cause and never want a customer to feel this way. If you would like to speak with us about the situation further, feel free to send us a DM with any additional details about the situation, as well as your phone number and time zone. All the best,
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U.S. Bank retweeted
17 Aug 2022
Hello JB. Thank you for reaching out to us. There is a process that can resolve this matter, but as it involves customer contact info it will require research. Please call our online banking team at 800.987.7237. Bankers are available anytime and will be happy to assist. Ty. ^rb
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1 Aug 2021
Thank you for taking a moment to reach out. We're sorry to hear this has been your experience. We would recommend contacting our ReliaCard team at 855-282-6161. Representative are available any time and will be glad to further assist you. Kindly, ^kt
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16 May 2021
Hello Amy. Thank you for reaching out with feedback. These alert calls should only happen once. If the matter continues, please give us a call at 800.872.2657 to have the situation looked into. We hope to see the matter resolved soon. Thank you. ^Ryan
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3 Jan 2021
Thank you for sharing feedback about our App. While we do not have a dark mode available, we use feedback like this to determine what improvements customers would like to see. We thank you for letting us know what's important to you. ^rb
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26 Aug 2020
@HrhPrinz Hello, thank you for providing this information. Please send a DM with the information and we will look into it immediately. Thank you in advance. ^cr
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17 Aug 2020
@WaynePedersenThanks for reaching out. We're not aware of any current system issues. We recommend for the full site, clear your cache/cookies & remove our page if saved. For the app, uninstall/reinstall. If that doesn't help, please call our Online Specialists @ 800-987-7237.^hj
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20 Jul 2020
@TheSalamanderD Hello, we're sorry to hear your card isn't working. We use a third-party agency to service our ReliaCard accounts. Due to this we can't access the account, which is why I ask that you call again & continue to hold. I hope you're able to get help soon.^hj
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18 Jul 2020
@Nichas73873582 Hello, Nichas. Thank you for reaching out to us. We are sorry to hear of the trouble you are having. We recommend reaching out to our Cardmember Services at 800-285-8585. They are a great group and will be happy to assist. Best regards. ^RF
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28 Apr 2020
Hello Davie, We have opened an alternative to calling. Please take a picture of your valid Government issued ID & fax it via either a fax machine mobile app to us at #877-503-1742. With your ID, please also include a written explanation of your request and your phone number. ^cj
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27 Apr 2020
@realSatoshiNak Thanks for reaching out. We'd like to see how we can help. Please send us a DM with details about the situation. Look forward to your message. ^hj
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21 Dec 2019
Reminder to our customers: U.S. Bank will never text or email you asking for your personal info. Check here for more on keeping your data safe: bit.ly/36TTem8
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1 Dec 2017
A heads-up for our customers: We'll be making some upgrades to our Online & Mobile banking systems this weekend. As a result, they'll be unavailable from 1:00 AM CT to 7:00 AM CT on Sunday, Dec 3rd, 2017.
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9 Sep 2017
To our customers: Storm affecting 1 of our call centers in Fla so wait times may be longer than usual. Our apologies. Pls stay safe.
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5 Sep 2017
Our thoughts are with those impacted by #Harvey. Pls call 888.287.7817 for questions about your accounts or assistance programs available.
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15 May 2017
I'm sorry you weren't able to reach the Rewards Center. They are closed on Sunday, but are open now and can be reached at 888-229-8864. ^kr
12 May 2017
Hello Mac,we are sorry to hear that you had a bad experience with us.If u would like assistance please send a DM.^rb x.com/messages/compose?recip…
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12 May 2017
Hello, it takes about 3 business days plus mail time to receive. Hopefully it will be soon! ^cj
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12 May 2017
This is definitely not the type of experience we want you to have Maegan. DM us more details if you'd like us to help clear things up. ^cj
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11 May 2017
Hello Matthew, I'm sorry for the frustration this has caused you. We appreciate your feedback regarding this process. Thank you. ^kr
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