Joined November 2013
- Tweets 27,299
- Following 6,415
- Followers 8,475
- Likes 226
3 Photos and videos
Pinned Tweet
28 May 2020
We are busier than usual so please check our FAQs: bit.ly/36NAeqZ
If you still need help, ping us a DM with your full name, order number, email address, Post Code.
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4 Mar 2023
Hello @basicallychlo ,
I'm sorry to know the issue however to cater your concerns in the most efficient way possible, we humbly ask you to hit us a private message.
- Christian L.
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30 Dec 2022
Hi @mandymilne1967 Thank you for getting in touch with us. Could you please send us a private message so we can provide a efficient resolution to this matter.
Thank you.
2,040
18 Dec 2022
Hi @Kirsty__Worsty can you please send us a DM for me to sort it out for you privately?
Thanks,
Misael
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15 Nov 2022
Hi @FordyJo
I'm sorry to know the issue however to cater your concerns in the most efficient way possible, we humbly ask you to hit us a private message.
-Elvira
7 Oct 2022
Hey @Josie54754175 ,
Thanks for letting me know about this. No worries, I can definitely look into this for you.
Could you please send me the order number for this as well as the email address and post code used?
Many thanks,
-Joshua-
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18 Aug 2022
Hello @merton_tracey ,
I'm sorry to hear that you are having an issue with our returns portal. May I ask you to please send a direct message with us together with a screenshot of the error you're having so I can take a look into this for you?
- Mark Ian
9 Aug 2022
Hi @crazyhammy please send us a DM and drop your email address, full name and full shipping address for me to look into this for you and assist further. Many thanks.
- Romneck
31 Jul 2022
Hey there,
Thanks for letting me know about your concern. For me to get this further, can you please send me over DM so I can look into this for you?
@anouskagrace
- Roxanne
23 Jul 2022
Hey @8eccah1976 thanks for thanks for letting me know and I'm sorry to hear that! If you could confirm these details linked to the order via DM with some images of the faulty item:
- Full Name
- Order Number
- Email Address
- Shipping Address
Thank you!
- Armina
29 Oct 2019
Hi Rachaelle, Sorry about this! Please DM your order number, email address and post code and I'll get this sorted for you! Thanks.
29 Oct 2019
@Ask_DP hi, still chasing my order from 13th October. No email from the helpline as promised. Can you help please
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23 Oct 2019
Hi Kelly, Sorry about this. Please DM us now with your order number,email address and post code as I've followed you. You will be able to DM us now.Thanks Asish
23 Oct 2019
Don't know why I still order from @Ask_DP last December they sent me just one foot of a pair of boots. Today it's one t shirt out of a multipack and two pairs of jeans (with one 5 inches shorter than the other). Can't even exchange in store as it's maternity wear π
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28 Mar 2018
Your delivery may take a little longer over Easter as parcels cannot be delivered between Good Friday and Easter Monday. Your expected delivery date will be shown at checkout. Check the tracking of your parcel for updates.
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Dorothy Perkins Customer Service retweeted
7 Feb 2018
Expecting a Collect From Store order but havenβt had an update? Your chosen delivery store will be able to tell you if itβs arrived. Click here to find contact details for your chosen store: bit.ly/2s9ii9e
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5 Mar 2018
Paying with a Gift Card? Keep hold of it in case you need to return anything from your order.
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28 Feb 2018
Looking for an item of stock? You can use our handy 'check stores' feature which can be found on all of our product pages. Type in your location or post code to see which stores nearby have your item in stock.
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22 Feb 2018
Weβre making some changes to our delivery service. From 22nd Feb to 26th Feb Express delivery, Express CFS and MyHermes ParcelShop will not be available while we carry out these changes. Please bear with us while we make this a much better service for you in the future.
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8 Feb 2018
Just so you know, there is currently a delay in sending out order confirmation emails once you've placed your order. We're working hard to fix this and you will receive your email shortly.
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