Over the past week, AustralianSuper has seen a spike in suspicious activity across a small number of members’ accounts. Keeping members’ money and data safe is our highest priority and we have immediately taken steps to notify impacted members and protect their accounts.
We are experiencing a high volume of traffic to our call centre, member online accounts and mobile app that is causing intermittent outages. Even though you may not be able to see your account, or you are seeing a $0 balance, your account is secure. This is a temporary situation and we’re working hard to resolve it as quickly as possible. We apologise for any inconvenience.
We understand that incidents such as these can be concerning and are keeping members informed. Learn more at
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