Please open troubleshooting tickets via support@authy.com if needed!
Joined June 2015
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30 Sep 2021
@heyitsJack06 @jack_coleman06 @Authy Hi, thanks for contacting us. We're sorry to hear you are running into this issue. As we'll need to review sensitive information in order to help with your case, we'll need you to please send in a support ticket to support.authy.com/.
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30 Sep 2021
@heyitsJack06 @Authy Hi, thanks for contacting us. We're sorry to hear you are running into this issue. As we'll need to review sensitive information in order to help with your case, we'll need you to please send in a support ticket to support.authy.com/.
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22 Sep 2021
@Mazelax @votrungsononly As we'll need to review sensitive information in order to help with your case, we'll need you to please send in a support ticket to support.authy.com/.
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22 Sep 2021
@Mazelax @votrungsononly I'd be happy to explain how our Account Recovery process works. It involves a 24-hour time period during which we verify the security of your Authy account. This period prevents a third party from hacking your email and/or phone number.
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22 Sep 2021
@Mazelax @votrungsononly The ticket number is generated when you submit a request to support.authy.com/. Could you kindly try again or check on your email and let us know the ticket number?. This way, we will be able to guide you better.
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22 Sep 2021
@Mazelax @votrungsononly could you please send us the ticket number so that we can follow up with you via email?. We consider that your issue can be solved with an account recovery: authy.com/phones/reset/?proc…. We apologize for the inconveniences and wait for your response.
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22 Sep 2021
@Mazelax @votrungsononly Hi, thanks for contacting us. We're sorry to hear you are running into this issue. As we'll need to review sensitive information in order to help with your case, we'll need you to please send in a support ticket to support.authy.com/.
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20 Sep 2021
@Mazelax Hi, thanks for contacting us. We're sorry to hear you are running into this issue, please accept our apologies. As you have a support ticket with us, we can continue the follow-up with you via email.
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21 May 2021
@AlbieLive_ @Authy Hi! We’re sorry to hear that you had issues with your phone number, and you wish to remove it from Authy. But we can certainly provide you with this online form to do it, please follow authy.com/account/delete/. Ty!
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16 May 2021
@AlbieLive_ Sorry to hear that you have encountered this error,if you have performed phone change recently or have multiple request and have not approved it, then in that case it will reach the limitations,could you please submit the support ticket in order to investigate further
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27 Aug 2020
@LEGENDARYxKiiNG @Authy Hi! We can help you recover your old number and guide you to perform a phone change. If you agree, please email us to support@authy.com with the email address that's currently associated to your Twitch. If this is not an option, contact Twitch support. Ty!
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10 Aug 2020
@FacuSeibel Sorry, in this case, screenshots will not be necessary. Once you open the ticket, send us the ticket #.
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18 Mar 2020
@zlJayP Hi, Thanks for contacting Authy Support again. Could you please contact us at support@authy.com and provide us with more detailed information? We will stay tuned and happy to help, please provide us the Ticket #. Thanks!
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21 Feb 2020
@zlJayP Hi, Thanks for contacting Authy Support. Could you please provide us the Ticket #? We will stay tuned and happy to help. Thanks!
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21 Jul 2019
@SitrusTV Hi, Thanks for contacting Authy Support. Could you please contact us at support@authy.com and provide us with more detailed information? We will stay tuned and happy to help. Thanks!
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14 Dec 2018
@intrinsicsorrow Hi, Thanks for contacting Customer Support. Could you please contact us at support@authy.com to provide you with more detailed information?. Thank!
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17 Sep 2018
@GetYourGum Hey there! We are really sorry, the email is support@authy.com. Please let us know your ticket reference in case you run into issues. Thanks.
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1 Jul 2018
@KrushaTV Hey, the process usually takes up to 4 working days. I don't have the exact phone number to check how long it took in this case, but I replied to the email you sent to support@authy.com regarding your phone change request.
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11 Oct 2017
@SullyAlets Please write into help@authy.com and we can describe the security involved in the account recovery process which would be needed
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