Get the world-class @Avid support you need—whenever, wherever, and however you need it.
Joined April 2008
- Tweets 17,728
- Following 1,942
- Followers 11,721
- Likes 11,465
36 Photos and videos
31 Jul 2025
Hi @CharriseBarron Sorry to hear about this Please DM us your iLok ID or registered Email so I can check on this ASAP? Can you also give more info on the issue you're having? Thanks! x.com/messages/compose?recip…
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9 Mar 2025
Hi @s_8ighty! We can't seem to reply to your tweet, Please feel free to let us know how we can help.
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3 Dec 2023
⚠️Alert⚠ SHOP.AVID.COM is currently having issues. This is already being investigated and the team is already working on a fix. Will be posting an update soon.
Thank you!
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4 Dec 2023
Update: The root has been identified and is currently being fixed. We'll posting again once there are updates. Thank you and sorry for the inconvenience.
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4 Dec 2023
UPDATE: The issue has been fixed since 10:30PM EST. This was due to some issues with the servers. For purchase concerns, please feel free to message us or create a support case at avid.com/contact-online…
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27 Sep 2023
ALERT 🚨 Beware of a fraudulent email circulating—claiming to be from Avid Support—warning users about renewing their expiring licenses.
Do not respond or click any links in this email!
See images for more info...
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11 Jan 2023
Some Pro Tools users may have experienced a temporary outage in iLok Cloud service yesterday. The root of this was Google Cloud, which some of iLok’s service relies upon. This outage is rare but quickly restored. More info: bit.ly/3ZxpOX9
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15 Nov 2022
Many of you rely on Twitter for company & product info, or to engage @AvidSupport Teams. Here is a list of our official accounts. To protect you from spoofed sites and harmful imposters, we advise only trusting the following accounts, forums, and sites: avid.secure.force.com/pkb/ar…
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Looking for authentic Avid support on Twitter? Reach out to @Avid, @AvidProTools, @MediaComposer, @AvidSibelius, @AvidLiveSound, and @AvidMCentral.
Or Direct Message our dedicated Customer Care Team at @AvidSupport.
Don’t be fooled—#TeamAvid has you covered!
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3 Feb 2022
Please send the following via private message so that we can open a support case or follow up an open case and assist you further.
- My Avid email address
- system ID
- screenshot of the issue (if any)
- current operating system
- case number (if any)
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3 Feb 2022
Have you tried logging in first before actually launching Sibelius? Try force quitting Sibelius then navigate to the small Avid Link logo on the top right corner of your screen then click "Sync Account"
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16 Nov 2021
Google’s Cloud service experienced an outage today. This impacted many industries, not just those of us in media creation. This was not Pro Tools, nor iLok, nor PACE, but a global outage. Google’s engineering team has announced this issue is fixed.
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16 Nov 2021
We're seeing reports of issues with iLok which can impact Pro Tools & Plug-Ins. Please check status.ilok.com for more info.
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Avid Customer Care retweeted
29 Jun 2021
EUCON 2021.6 is now available, introducing a number of new capabilities, including Custom Knobs
GET THE DETAILS ▶️ bit.ly/3hgU1Vd
#eucon #update #customknobs #avids1 #avids3 #avids4 #avids6 #aviddock #avidcontrol #protools #avid
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Avid Customer Care retweeted
24 Jun 2021
Pro Tools 2021.6 introduces the HDX Hybrid Engine, customizable Dark & Classic UI themes, increased I/O, tracks, and voices, and more
▶️ bit.ly/3lKCjeu
#protools #m1 #hybridengine #hdx #update #recording #mixing #daw #music #audio
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Avid Customer Care retweeted
10 Feb 2021
Customers with #Avid products that use #iLok copy protection should be aware that on Saturday, Feb 20, 2021 from 8:00 AM to 10:00 AM PST (11:00 AM to 1:00 PM EST, 16:00 to 18:00 GMT), iLok.com and Activation Services will be offline for planned system #maintenance.
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👉 Aspiring creative people around the globe have downloaded more than 3 million times Avid’s family of free First products!
▶️ bit.ly/3pKyG9E
#avid #free #musicmaking #notation #videoediting #protools #mediacomposer #sibelius
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We’re proud to win two 2020 @TelevisionAcad Technology & Engineering Emmy Awards for our work on NRCS and AAF 👏 Congrats #TeamAvid!!
▶️ bit.ly/2KQ7Pdd
#avid #emmys #techemmys #natas #nrcs #aaf #technology #engineering #broadcast #news #media #postproduction
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