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BLACKS Smile Centre @BLACKS_Support

Customer support for @BLACKS, Canada's Playground for Photography. Call 1-800-668-3826 (M-F 9am-8pm; S-S 11am-5pm) or email smile.centre@blacks.ca.

Joined September 2010
  • Tweets 1,490
  • Following 243
  • Followers 146
27 Photos and videos
@youvereachedjes Sorry to hear this, Jessica. What specific problems do you seem to be having? Feel free to DM w/screenshots. We can help.
@swellfeller91 …project? Steps to reproduce? What exact error message? And the email you use for your account. We'll look into this.
@swellfeller91 Sorry to hear this! We have real, live human help available at 1-800-668-3826. Please DM us with more details — what type of…
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@ayo4ayo Very sorry to hear this. Can you please DM us more info? We can look into this for you and help.
@jenn_s72 Very sorry to hear this, Jenny. Can you please DM more details? We'll look into this for you.
@theebrianwilson Don't worry, Brian, we're sticking around after all! Our stores may be closing but our site and app will continue on.
@crissyt80 Sorry for the delay and thanks for your patience. Answering everyone as quick as we can. If we can help you here, please DM.
@_lost_girl13 …something is getting lost in the communication here on Twitter. We want to help — can you please call us at 1-800-668-3826?
@_lost_girl13 Sorry, still don't understand. What deal has been broken? Our new owners are honouring both types of print cards. Perhaps…
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@_lost_girl13 In both cases, we encouraged card usage before closing (as per CBC article, though they didn't get into the card specifics).
@_lost_girl13 Please accept our apologies if one of our staff misinformed you. Print was eligible for refunds. Prints For Life was not.
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@_lost_girl13 Yes, this info was detailed on our site, in our FAQ. Are we talking about Print (eligible) or Prints For Life (not eligible)?
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@_lost_girl13 Sorry, not sure what you mean. Can you elaborate? We were already providing refunds for unused Print balances.
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BLACKS is back! See our FAQ for more info: blks.ph/blacksfaq
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@noemipom Soon! Another day or two at most. Working hard to get everything back up and running.
@leannemark Bring the film back to the store for a refund.
@99tjh Hey Tim, please see our FAQ which should answer your questions: blks.ph/blacksfaq
BLACKS Smile Centre retweeted
BLACKS@BLACKS
13 Apr 2015
Watch this true story unfold as Anna reveals a secret to her mother on #MothersDay… youtube.com/watch?v=E5t6Oxkq…
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@theraiserswire …the backend so this will work for you again.
@theraiserswire Sorry about this! There's a little glitch impacting a small number of accounts. Please DM your email address & we'll reset…
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