2025 YEAR IN REVIEW — COLLECTIVE BARGAINING GAINS: National freight contract and 14 other freight and passenger contracts ratified by BLET members. Read more: blet.link/3Yzr5xP
@Wawa as always, Cranford, NJ store never fails to disappoint. 9 pm, multiple employees wandering around, having social period, and only one slowly making food orders. No reason for this other than poor leadership. The entire staff should have been fired years ago, but this has
to fall on the shoulders on the management that knows, sees this, and allows it to continue. You should be embarrassed and angered by the bad name this store gives your chain. If this was the only Wawa I'd ever been to I'd never come back. They are driving customers away daily.
@Wawa I'll add that the @QuickChek in Cranford, less than a block away, doesn't have any of those issues. Since you don't care and they do I'll just go there
@FedExHelp we live in a garden apartment. The driver who delivered today couldn't be bothered delivering to the proper apartments, instead leaving everything at one, incorrect, doorstep. If I didn't go looking I would have reported it as not delivered and the shipper would file
a claim, costing you money. I don't imagine this is acceptable or proper procedure. It's also not the first time. If your drivers don't want to do their job then I'll tell merchants to use UPS or USPS when shipping to me. They don't have this issue.
@USPSHelp You picked up a package destined to me on 11/29, it's still sitting in Indianapolis, and you refuse to offer any assistance until its sat there until after Saturday, knowing you won't do anything on Sunday. How can you call this service? All someone needs to do is
@USPSHelp care to do anything to help get my package moving? Or would you prefer to just pay out the insurance claim because it's sitting in a facility in Indiana for 5 days now without moving. What possible justification can you have to not even let me seek help until it's been
sitting there for over a week? Does anyone there care about customer service? I could have walked there from New Jersey, got the package, and carried it home, on foot, already, and you REFUSE to help until you've ignored it for 4 more days!
@edible Made an order with "guaranteed delivery" on July 7, only to be told by the store they had no deliveries for that day. Now the tracking shows delivery tomorrow. Why promise guaranteed delivery if there is no intention of providing it? Also why is my attempt to reach
someone to provide customer service forwarded to the store that is the problem? I'll keep this poor service in mind the next time I'm thinking of placing an order.
A recent academic study by researchers from Brigham Young, Georgetown, and Virginia Tech found that the risk of derailment increases with train length. The study, found that a 200-car freight train is 24% more likely to derail than a 50-car train. blet.link/4bc3IOP
@Wawa do your employees really think this is appropriate? These tomatoes have the stem in them still. Please, tell me, what would you think if you waited over 20 minutes to receive this? I'm reminded why I don't get food from the Cranford, NJ location. You need to have a serious
@ShopRiteStores Again, Garwood, NJ store claiming to offer mobile scan, doesn't have a way to check out using mobile scan. The cashier states they have to ring up the entire order manually as store management "wants to make it difficult so people stop using it". Not to mention
turning people away from unused self scan lanes (only 1 being used) because they have 15 items, forcing them to stand on a three person deep line. I don't know what they're trying to do, but if the goal is to drive customers away and make them former customers, they're succeeding
@USPSHelp here we go again... Why the _intentional_ dishonesty? Package last arrived in Birmingham, AL on Wednesday. Doesn't show leaving there, but you not only claim it's "moving through the network", but you claim on informed delivery that it will be delivered today! You know
but you want to lead me to believe it's coming today when it's 1,000 miles away the last time you knew anything about where it was. This is horrible customer service, but you already know it's nothing new. Now I know you have rules about what you can and can't say, but doesn't
@ShopRiteStores if you're going to eliminate mobile scan why not come out and say it so your customers don't waste even more time and deal with more inconvenience? Just making it more difficult to use in the hopes we stop using it is poor customer service at best. Garwood store
has removed the mobile scan barcodes from the registers that have signs "mobile scan pay station" and the entire order needs to be scanned by the self checkout clerk, who often doesn't know how to do it. Just be honest with your customers that it's too easy and convenient
for them vs standing on long lines. Honesty is the best policy. Intentionally aggravating customers makes us strongly consider becoming former customers.