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Customer-Centricity @BecomeCC

We guide companies on the path from product-led to customer-led - improving their employee & customer experience & long term growth potential by @paulrouke

Joined March 2021
  • Tweets 31
  • Following 38
  • Followers 12
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Customer-Centricity@BecomeCC
12 Mar 2021
Our Customer-Centricity Maturity Model, built from the original #CRO Maturity Model that PRWD 1st created 7 years ago #customercentricity #CX #UX #CRO #experimentation becomecustomercentric.com/cuā€¦
Customer-Centricity retweeted
James Melville šŸšœ
@JamesMelville
11 Jul 2022
ā€œBecause the principles of decision making on my body are more important than any title.ā€ ~Novak Djokovic
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New on our blog: "Dealing with challenging participants in 1-1 research" becomecustomercentric.com/reā€¦ #UserResearch #UX #CX
The moderator in user research can make or break the research. Here are tips from 20 years experience for any moderator and moderator in the making becomecustomercentric.com/reā€¦
We've just published an in-depth post on Customer Experience (CX) Strategy. We hope you find it valuable wherever your company is right now becomecustomercentric.com/reā€¦ #CX #customercentricity #UX
Are you looking to enhance your customer experience? If so this short message is for you. youtu.be/d5DMMqBSzT8
How can you harness Cialdini's 6 Principles of Persuasion without losing the trust of your customers? youtu.be/KQfyd42l0Co
Hi @lookback, we are having serious issues on iOS liveshares, where usually after about 30min the audio of the participant just stops and won't come back on. Please can you provide feedback on this asap? Thank you very much
Customer-centricity for high growth & start-up businesses - the unique opportunity at the moment. Paul and Paul discuss their experiences on our latest podcast #customercentricity #highgrowth #CX #UX #EX soundcloud.com/becomecustomeā€¦

Embracing Customer-Centricity for High Growth Businesses

In this discussion Paul Rouke and Paul Postance discuss how start-ups and high growth companies have a unique opportunity to embrace customer-centricity within their business - an opportunity that is

soundcloud.com
Our 1st 3 clients that we have been blessed with: >> The worlds biggest insurer >> One of the worlds top 3 sportswear manufacturers >> The worlds largest stock photo provider #customercentricity
Our 1st client, our 1st feedback. This is for our Customer-Centricity Maturity Audit for @alamy We are very humbled #customercentricity
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Introducing our #customercentricity Training Programme: >> 6 x 0.5 day sessions over 2 weeks >> up to 20 team members across departments >> developed from the MSc in Digital Marketing training programme by @paulrouke youtu.be/opA_1qed7SU

Introducing the Customer-Centricity Training Programme by Paul Rouke

In 2018 I was given the opportunity to become a lecturer at MMU for...

youtube.com
Connect with us on #customercentricity: Facebook - facebook.com/groups/becomecuā€¦ LinkedIn - linkedin.com/showcase/948518ā€¦ YouTube - youtube.com/channel/UCqZrtphā€¦ Soundcloud - soundcloud.com/becomecustomeā€¦
We have just launched our @SoundCloud channel, with 7 Q&A sessions live so far, and more to come as we continue speaking to people around the world on #customercentricity soundcloud.com/becomecustomeā€¦

Become Customer-Centric

Listen to Become Customer-Centric | SoundCloud is an audio platform that lets you listen to what you love and share the sounds you create.

soundcloud.com
Co-founder of @ConversionSci @bmassey talks in-depth with @paulrouke about experiences with companies around the world with their #customercentricity becomecustomercentric.com/reā€¦
"We are the dirt under the fingernails of the digital industry" once said @morys. Hear more in this in-depth and frank discussion with @paulrouke on #customercentricity becomecustomercentric.com/reā€¦
"People are more important than tools" says @hotjar founder @daviddarmanin in this frank Q&A discussion with @paulrouke on #customercentricity & #experimentation becomecustomercentric.com/reā€¦
A frank & in-depth Q&A between @TaliaGw & @paulrouke on worldwide experiences of #customercentricity & #experimentation becomecustomercentric.com/reā€¦
A frank & in-depth Q&A between @rogerdooley & @paulrouke discussing #customercentricity within businesses worldwide becomecustomercentric.com/reā€¦
From 2018, a frank, in-depth Q&A between @paulrouke & @peeplaja on #experimentation & #customercentricity becomecustomercentric.com/reā€¦
A side-by-side comparison of the OLD vs NEW HiPPO #customercentricity #culture #leadership #EmployeeExperience #EmployeeEngagement
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