The global community of practice dedicated to improving the #patientexperience through collaboration and shared knowledge #ptexp #pxmatters
Joined February 2009
- Tweets 5,966
- Following 1,491
- Followers 7,359
- Likes 3,919
1,960 Photos and videos
Pinned Tweet
4 May 2021
Join us in taking a stand for all we must do to transform the #humanexperience in #healthcare in caring for our patients, our workforce and our communities. transformhx.org
#hcldr #transformhx #health #PX #pxleaders
2
13
40
We're honored that Jason Wolf, PhD, CPXP, will deliver the keynote address at the UCLA Joe C. Wen School of Nursing Commencement Ceremony on June 13. Congratulations to the Class of 2026 as you begin your journey.
Explore our speakers: bit.ly/4dN9ZDU
53
How can we help patients and families rest more comfortably? See how Cook Children's Hospital improved sleep quality for pediatric patients and caregivers through practical, family-centered strategies.
Read the case study: bit.ly/4vBeyIz
23
Cost, access, and trust remain critical factors in the healthcare experience. Jason Wolf explored these themes during a recent panel discussion at HFMA's Annual Conference.
Read more: bit.ly/4v6DvMm
PX Pulse research: bit.ly/4ekcpKr
37
CPXP certification starts with preparation. The Beryl Institute’s CPXP Prep Course includes on-demand learning, self-assessments, and strategy sessions designed to help you prepare for the CPXP exam.
Explore the course: bit.ly/4o9EmsY
#CPXP #PatientExperience
25
Change is inevitable in healthcare. Sustaining the patient experience practices that matter most takes intention.
Join Toya Gorley for a complimentary webinar exploring five practical tactics to help patient experience best practices stick.
Register: bit.ly/4ecCr20
33
More than 30 members joined our June 3 Member Meet-Up to share ideas, ask questions, and explore challenges impacting the experience of care.
Swipe through to see what was discussed this month.
Explore membership: bit.ly/4e4xAQq
#PatientExperience #HumanExperience
27
65% of respondents in our latest PX Pulse said fear of deportation kept them from seeking healthcare.
Identity and immigration status can shape both access to care and the healthcare experience itself.
Explore the full PX Pulse: bit.ly/4tkmPjj
#HumanExperience
27
You may be surprised by what you learn when you stop asking what's the matter and start asking what matters.
Maureen Bisognano joins Jason Wolf for a special What Matters to You? conversation on listening, connection, and person-centered care.
Tune in: bit.ly/4ucsUhA
28
Today is What Matters to You (WMTY) Day.
A simple question like “What can I do to help you feel comfortable and safe?” can create space for trust, understanding, and connection in healthcare and beyond.
Join the conversation: bit.ly/4duXsEI
71
Jason Wolf, President & CEO of The Beryl Institute, recently spoke with @emoryhealthcare about connection, leadership, and transforming experience in healthcare every day.
Explore speaking opportunities:
bit.ly/4dN9ZDU
43
Healthcare experience is not owned by one role or team. It’s an ecosystem.
The Sum of All Interactions explores how organizations can align strategy, integration, and experience to strengthen trust, engagement, and outcomes across healthcare.
Read here: bit.ly/3Rg7BOr
32
“Patient experience is not something extra we add to care. It is part of how care works.”
In this Learning Bite, Amit Singh, MD, explores how communication and trust strengthen outcomes and the therapeutic relationship in healthcare.
Watch now: bit.ly/49lc0FT
51
This case study from The Queen’s Medical Center explores how prioritizing patient rest through communication, staff training, environmental practices, and volunteer support contributed to stronger patient experience performance.
Read now: bit.ly/4ft5UHg
43
A collaborative effort at @BonSecours St. Mary’s Hospital showed how standardized communication across care teams can strengthen patient trust, improve understanding, and support measurable gains in HCAHPS performance.
Read the case study now: bit.ly/4uLuZl3
43
Every healthcare experience is personal.
Sign the Declaration for Human Experience and join a global commitment to more human-centered, connected, and compassionate care. bit.ly/43cV3K8
#TransformHX #HumanExperience
40
In the latest episode of To Care is Human, Victor Montori, M.D., joins Jason Wolf to explore the humanity of healthcare, the impact of industrialized care, and the importance of creating “careful and kind care for all.”
Listen to the episode: bit.ly/4eUyiBU
55
The May 21 deadline to apply for the July 2026 CAVS exam is two days away.
The CAVS designation recognizes leaders advancing volunteer services and the human experience across healthcare organizations.
Learn more: bit.ly/3FxD2O6
#VolunteerLeadership #HumanExperience
26
Care equity is personal. See what patients say needs to change in the latest PX Pulse data.
Read Now: bit.ly/4tkmPjj
#HealthEquity #PatientExperience #PXPulse #HealthcareAccess
24
Experience is not a program. It is how healthcare works.
That reframe changes everything about how organizations invest, lead, and improve.
Read the research: bit.ly/410V2Ii
#PatientExperience #HumanExperience #HealthcareLeadership
34
Trust shapes whether patients speak up, seek care, and engage in treatment.
@Medallia's Amber Maraccini makes the case in this new Learning Bite: bit.ly/4tufMDW
#PatientExperience #PatientSafety
31