[private message on work slack]
friend: hey buddy how do i <do thing>, i can't find it in your team's docs and i feel super dumb
me: hey buddy! it doesn't exist. please re-ask this question in our public help channel so whoever is on-call can answer you.
[public help channel]
friend: hi team, our service needs to <do thing> because of <legit reasons>. we're wondering what the right way to do it is. thanks!
me (also the on-call): hello, this is not possible at the moment, but we'll add a ticket for it and prioritize it in our upcoming sprint.