DMs ONLY. We're here to help! Customer support channel for @Bitly and @QRCGcom users. Check out our FAQs and Resources: bitly.is/heretohelp
Joined November 2022
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31 Jul 2024
Welcome to the customer support channel for Bitly and @qrcgcom.
We're here to help!
Send DMs ONLY: Include details of your issue, account email and/or Support Ticket number and our Support Team will assist you.
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This incident has been resolved at the root cause layer for several days, and it seems that residual DNS cache layers have now cleared.
All Bitly Links and Codes should be operating as expected.
We continue to monitor this issue w/ several ISPs showing resolution.
If encountering this issue, DM us what ISP (Internet Service Provider) you are on when you report the issue.
We are working w/ affected ISPs to get the erroneous DNS entries cleared from their caches.
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We continue to monitor this issue w/ several ISPs showing resolution.
If encountering this issue, DM us what ISP (Internet Service Provider) you are on when you report the issue.
We are working w/ affected ISPs to get the erroneous DNS entries cleared from their caches.
We’ve received reports of intermittent DNS resolution issues due to residual caching from a recent provider outage.
Issues should resolve over next several hours.
NOTE: While you may see interruptions in bit.ly links, your audience may not.
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We’ve received reports of intermittent DNS resolution issues due to residual caching from a recent provider outage.
Issues should resolve over next several hours.
NOTE: While you may see interruptions in bit.ly links, your audience may not.
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We are currently experiencing an issue that is impacting any j.mp links that were created on the Bitly platform many years ago. We are working to resolve this but don't have an ETA yet - it may take on the order of 24hrs or more to resolve.
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13 May 2025
This incident has been resolved.
13 May 2025
The issue has been identified and we are working to restore the service.
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13 May 2025
The issue has been identified and we are working to restore the service.
13 May 2025
We are currently investigating reports of a major service outage impacting our public API. Our on-call team is working to identify and resolve this issue. We will provide an updates here: status.bitly.com/
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13 May 2025
We are currently investigating reports of a major service outage impacting our public API. Our on-call team is working to identify and resolve this issue. We will provide an updates here: status.bitly.com/
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17 Jan 2025
An incident impacting our website, API, webhooks and metrics has been resolved and all actions should now be operational.
17 Jan 2025
We are currently experiencing a major service outage impacting our Website and API. Our on-call team has identified the root cause and is working and resolve this issue.
Updates here —-> status.bitly.com/incidents/l…
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17 Jan 2025
We are currently experiencing a major service outage impacting our Website and API. Our on-call team has identified the root cause and is working and resolve this issue.
Updates here —-> status.bitly.com/incidents/l…
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18 Dec 2024
This incident has been resolved.
18 Dec 2024
We have identified a change which has created intermittent website errors for some of our users. A fix is being implemented and we will begin monitoring.
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18 Dec 2024
We have identified a change which has created intermittent website errors for some of our users. A fix is being implemented and we will begin monitoring.
18 Dec 2024
Hi community. We’re currently investigating issues serving the Bitly website. We will post an update as soon as we have additional info.
status.bitly.com/
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18 Dec 2024
Hi community. We’re currently investigating issues serving the Bitly website. We will post an update as soon as we have additional info.
status.bitly.com/
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14 Aug 2024
This incident has been resolved.
14 Aug 2024
Hi community. We’re currently investigating issues impacting our website and API. We apologize if this is causing trouble for you. We’ll be sure to update you as soon as we know more!
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14 Aug 2024
Hi community. We’re currently investigating issues impacting our website and API. We apologize if this is causing trouble for you. We’ll be sure to update you as soon as we know more!
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11 Mar 2024
Hello all - We are aware that Bitly links are currently blocked in Turkey and looking to get in touch with officials to resolve this issue.
Thank you for your patience and understanding.
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29 Jan 2024
We have identified an issue briefly preventing our website from loading. It should be resolved, and we are monitoring the fix.
Follow updates here ---> status.bitly.com
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20 Dec 2023
Good news, community: if you were impacted by the earlier issue, you should now be able to access our services without any problems. Thanks for bearing with us!
20 Dec 2023
Update: Things are looking up, but we still have work to do. Thanks so much for your patience!
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20 Dec 2023
Update: Things are looking up, but we still have work to do. Thanks so much for your patience!
20 Dec 2023
Hi community -
We’re seeing indications of issues with accessing the Bitly web application and shortening links via the API. We’re looking into this now and will share an update within 30 minutes.
Future updates ---> status.bitly.com/
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20 Dec 2023
Hi community -
We’re seeing indications of issues with accessing the Bitly web application and shortening links via the API. We’re looking into this now and will share an update within 30 minutes.
Future updates ---> status.bitly.com/
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