CX Champion and Certified Zendesk Administrator. Cleveland Born & Raised. Tweets Are My Own.
Joined April 2009
- Tweets 4,954
- Following 2,094
- Followers 475
- Likes 4,181
1,343 Photos and videos
Pinned Tweet
7 Jan 2021
AMAZING news for my incredibly dedicated team @729Solutions... Today we were recognized/honored to be named @Zendesk #AMER Partner of the Year!! I'm so proud of the work we do every day to help our clients become #ChampionsOfCustomerService π π
7 Jan 2021
We are honored to be named #Zendesk AMER Partner of the Year during this weeks SKO! Thank you for recognizing our dedication, and we look forward to continuing our partnership for many years to come.
bit.ly/2LvrtLy
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But really what we all want is our own Casty
βdonβt train your own modelβ is common ai advice. it's wrong. your token bill's the proof.
today, weβre excited to launch castform into open preview. castform is the easiest way for you to train your own model, on your own data.
open-weights models are performant and much cheaper. when trained on your task & proprietary data, they beat closed models. the thing standing between you and that was weeks of plumbing & years of ml expertise.
with castform, model training is as simple as prompt engineering. @castformai
bring your agent traces or raw corpora. castform turns it into training data, picks the right algorithmic recipes, manages gpus, and gives you an ide to watch and chat with your model as it learns.
see what you can build with castformπ
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It's been a couple weeks since #ZendeskRelate, but the AI party is just getting started. Read my recap of everything @Zendesk announced on the @729Solutions blog, and schedule your free Health Check today! 729solutions.com/peak-ai-theβ¦
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Lovable is partnering with @Mastercard to unlock agentic payments.
We're excited to be an early access ecosystem partner. Together, weβre making it possible for AI agents to securely and quickly pay for what they build.
Jun 10
As AI agents begin to act, payments move into the background β at machine speed and massive scale.
Today weβre introducing Mastercard Agent Pay for Machines β bringing structure, governance, and trust to this new class of payments.
Launching with 30 partners to bring this to life from day one.
This isnβt just more payments. Itβs a new operating model for commerce.
π Learn more: mastercard.com/us/en/news-anβ¦
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50M projects built. 720M monthly visits to apps made on Lovable.
80% of builders are non-technical. 35% are already generating revenue.
The numbers prove a shift: this is the build economy.
thebuildeconomy.lovable.app
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Brandon Tidd π§ retweeted
My thoughts and prayers go out to all of those affected by the tragic violence at Old West End in Toledo
8 people have shot
Thankfully, according to Mayor @wadekaps , many are expected to survive
The suspect is on the loose and is yet to be found
Toledo is my home. I have lived here my whole life.
Believe me when I say, this city is strong.
Please join me in prayer
Jun 6
At approximately 5:37 p.m., Toledo Police officers responded to a report of a person shot in the area of Delaware Avenue and Glenwood Avenue near the Old West End Festival. Upon arrival, officers discovered multiple shooting victims. Many victims have been transported to nearby medical facilities for treatment.
The Toledo Police Department is actively searching for the suspect or suspects involved.
The investigation currently includes scenes in the area of Delaware Avenue and Robinwood Avenue. Residents and visitors are asked to avoid the area and expect a significant police presence as officers continue their search and investigators work to determine the circumstances surrounding the incident.
Additional information will be provided as it becomes available.
#toledopolice
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Brandon Tidd π§ retweeted
Jun 3
#DreamBeans ππ« by @GoogleLabs is the most tasteful generative AI experience I've used (Thanks for early access!)
It's a genuinely new way to discover things that are truly relevant to you: news, restaurants, vinyls, and even highly specific things - outdoor furniture covers
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Congrats to @Sheetz on their newest opening in the 330 (Graham Rd, Cuyahoga Falls, Ohio), and a huge thanks to the #Sheetz Street Team for pulling our ticket on the $250 gift card raffle! You should def stop by on your next #SheetzRun
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Ever want to DJ using @YouTube or @youtubemusic? Mixing is HARD. Well, thanks to the @Lovable 3-day #LovableBuildersSweepstake, I now have a tool for just such a use-case! Introducing: YT / DJ: ytdj.lovable.app πΊ
Video @GoogleAI
Narration @ElevenLabs
Build: @Lovable
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Build something with Lovable, May 23-25, for a chance to win 1,000 credits.
Enter here: lovable-builders-sweepstake.β¦
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Hey @NotebookLM team... I've got something you need to see! @rickmccawley is mildly obsessed with what you've built over there & as a graphic design professor, he's taken the liberty of creating nearly 100 Visual Style Guides for NBLM, available for free: notebooklm.rickmccawley.com
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Hey @LizzieTao π I know you're busy with @gmail and all that, but when you have a sec your team at @NotebookLM really needs to see what my colleague & friend graphic designer & professor @rickmccawley made (in addition to over 3,000 educational notebooks). #GoogleIO #NotebookLM
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What an incredible week it's been at #ZendeskRelate! I'll have my whole write up on the @729Solutions blog soon, but don't sleep on these releases. Schedule your free @Zendesk health check today, and we'll see you next year in Seattle!
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Weβre offering $2M in prizes to builders who want to change the world for the better. π
We just launched the Build with Gemini XPRIZE hackathon at #GoogleIO β a global competition challenging you to leverage our agentic tools to build real-world solutions that drive positive, lasting change.
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Sending us out in style! Thanks for an incredible week in Denver @Zendesk! See you next year in Seattle at #ZendeskRelate
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Ali Wong wrapped up #ZendeskRelate 2026 in front of a packed auditorium.
Watch all the best takes tomorrow using the link below, and we'll look forward to seeing you and @Zendesk next year in Seattle!
virtualevents.zendesk.com/seβ¦
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"There will be things your company is good at today that AI has simply become better up tomorrow, and that is okay. Embrace it. That is organizational humility." - @dojideon closing out the morning keynote of @Zendesk's user conference #ZendeskRelate. Catch the replay tomorrow!
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