Sovereign EU models from Anthropic please. Make no mistakes.

Tariffs 2.0

Two months ago, we announced Apex 1.0, the world's first proprietary CX model that beat all foundation models on resolution rate, latency, and cost for customer experience use cases. No other company, whether new startup, or incumbent has since released anything comparable. Today, we release a further brand new model called Apex Flash. A smaller model with high performance, but specifically designed to be even faster. There are instances where you're happy for a model to take its time, but in many cases, time will always be of the essence. That's where our new model comes in. And tomorrow, we're announcing our first major new product that runs on Apex Flash…

i wrote a post about the growing divide between AI skeptics and AI enthusiasts. wins and costs are both real, but too often fall on different groups of people. when you're only experiencing half the story, it's too easy to write each other off. charitydotwtf.substack.com/p…

3 months from now: Excited to share we are septupling down on our stake in Anthropic which is raising 10 quadradrillion at a kazillion dollar valuation. We first invested 13 days ago in their Series N. We're very excited to support them into their Series W raise today.

When @darraghcurran @brian_scanlan @clairevo and @gregolsent ran a webinar on our @fin_ai 2X productivity journey, the Q&A cup ranneth over. So they answered all 72 questions you had & here they are. It may be the longest blog post ever published in @intercom / @fin_ai history.

Did you just say the quiet part out loud? That's not just a post. It is a rallying cry for our generation, Brian.

User asked for some ideas to brainstorm. I'll search the context available in local files, so I give them a sharp list of actionable products, not a generic list of ideas.

That is a genuinely game-changing opinion. Let's work together to figure out next steps. Should I proceed to brain-storm some options, or do you have other ideas in mind?

This is one of my favorite eng acceleration stories and I’m so psyched to talk tomorrow AM with the team that pulled it off. Come hang! 👇

Most engineering orgs are experimenting with AI. We bet the entire company on it, and hit our 2x productivity goal 3 months early. Join us on May 19 for a live session where Fin CTO @darraghcurran, Principal Engineers @brian_scanlan and Kesha Mykhailov, and special guest @clairevo break down how Fin’s ~500-person R&D org: • Shifted to agent-first engineering • Got 95% of PRs running through Claude Code • Cut defects by 55% • Shipped 2x more product changes at nearly half the cycle time You'll hear about the messy middle nobody talks about – uneven adoption, code quality dips, the human bottlenecks that mattered more than the technical ones, and what they'd do differently. Register at the link in the replies.

I keep thinking about @brian_scanlan's words at the last #SFRuby that the unlock isn't the model or the harness: it's everything you bring to it. All the context, the local knowledge, all of the environment-specific stuff. – We saw this with Fin: all of the improvements we got in resolution rates weren't down to the models just getting better every few months. It was about all of the work to make sure you're feeding the right information to the models, to do the right work at the right time. You want the compounding benefits of a well-designed platform. It doesn't matter which tool — you can pick any of them, just pick one. Watch: sfruby.com/videos/#meetups

Excited to announce my new role. Looking forward to the future!

I *feel* this awesome blog post about operations.

There is, of course, one AI Agent for Customer Support with public docs, self serve sign-up, public pricing, a CLI, API more. It's the highest performing one, and we share all our ideas research too. Product → fin .ai Research → fin .ai/research Ideas → ideas.fin .ai