Meet Merlin! He is up for adoption at the Franklin County Dog Shelter and Adoption Center. nbc4i.com/news/4everhome/4ev…

The Supreme Court ruled 8-1 last week that the FCC can fine AT&T (~$57M) and Verizon (~$47M) for mishandling customer location data. They sold where you and your people physically were. The fine is a rounding error. The data's already gone.

"Dedicated account manager" at a big carrier means one person managing 200 accounts. The dedicated part is they're dedicated to nobody specifically. You get whoever picks up — if anyone picks up. That's the deal you actually signed up for.

AT&T, T-Mobile and Verizon just teamed up on a satellite venture to "end dead zones" in rural America. The same three that spent 20 years deciding rural America wasn't worth the buildout. Now it's a press release. We never left.

"People don't buy what you do; they buy why you do it." — Simon Sinek Every telecom in Ohio sells the same boxes. What customers actually pick is somebody who picks up, knows their name, and stays.

"Your most important customers are the ones you already have." — Bryan Eisenberg Every shop chases the next logo. Meanwhile customers who've been with us 15 years are quietly paying the bills. Loyalty isn't free.

Wild how many companies will spend six figures on a telecom contract and never meet a human on the other end of it.

Meet Nugget! He is available at the Franklin County Dog Shelter and Adoption Center. bit.ly/3PNXtMc?utm_medium=so…

Multi-location companies don't need a bigger carrier. They need one that knows every site by name. That's what family-owned gets you.

Meet Nugget! He is available at the Franklin County Dog Shelter and Adoption Center. nbc4i.com/news/4everhome/4ev…

"The customer's perception is your reality." — Kate Zabriskie Doesn't matter how clean the install was if the customer thinks we ghosted them. Return the call. Explain what you did. Tell them what's next.

The big carriers spend billions on ads telling you how much they care. We spend it on actually picking up the phone. That's the difference.

American farmer says she raised Tyson chickens and warns all Americans from buying Tyson chicken “We've raised these genetically modified birds that Tyson created. They're called Cornish Crosses. We've raised them here on our farm — they are the most gangly birds you've ever seen in your entire life. Tyson created them to grow really quickly” She goes over some health issues And she’s absolutely right, I did my own research and it’s bad Tyson uses Cornish Cross, these birds have been selectively bred for decades to grow extremely fast. Reaching market weight in 6–8 weeks compared to 16 weeks for heritage breeds They have rapid growth problem and have severe welfare issues. Their bodies grow so fast that their legs, hearts, and organs can’t keep up. Common problems include: - Leg deformities, lameness, and broken legs - Heart failure and sudden death syndrome - They become so heavy they often sit at feeders and struggle to move or free-range effectively - Tyson raises them in high-density confinement, his leads to higher disease rates Hormones aren’t used but antibiotics are. The chicken is also rinsed in a chlorine solution before being sold The Cornish Cross breed is extremely controversial among animal welfare groups and farmers because of the health problems caused by its unnatural growth rate Our food in America is a science experiment Stuff like this is why everyone is sick and we have a chronic disease epidemic

The carrier you signed with five years ago isn't the same company. But your contract is.

Meet Flower! She is up for adoption at the Franklin County Dog Shelter and Adoption Center. nbc4i.co/4dHDRRX?utm_medium=…

The telecom you signed off on 18 months ago is already out of date. Staying current isn't a project — it's the job.

Your IT team is brilliant. But telecom isn't their full-time job. It's ours.

"Your most unhappy customers are your greatest source of learning." — Bill Gates The big carriers route complaints to a queue. We answer the phone, fix the problem, and write down what broke. That loop is the business.

"People will forget what you said, but they will never forget how you made them feel." — Maya Angelou Every service call leaves a feeling. Not a transcript. The technical work is the price of entry. The feeling is the business.