*got deleted by accident, re-posting below. spirit will respond to this and not email, classic.
before i go off, let me just say: i hate karens. i’m not a facebook mom. but spirit airlines just pulled something so absurd that i have to put it on the record.
here are the facts
@SpiritAirlines
i’m on vacation with my wife. flight home is booked. on april 7, spirit emails me trying to upsell bag add-ons for the flight. on april 11, they send a vague email saying “one or more of your flights has been cancelled” without telling me which flight. no route. no number. no date. nothing. i try contact support, ai script.
the morning of april 25, i show up to the airport for my flight home. at 11:28am, while i’m standing at the gate, spirit emails me to confirm the flight is cancelled. scheduled departure was 12:12pm. that’s 44 minutes of notice for a flight they had clearly killed weeks earlier. they were still happily selling bag upgrades on it.
i ask the agent to put me on the next spirit flight. she tells me there are no spirit flights out of this airport until july and then laughs, in my face. they looked at me as if i was crazy.
july.
so i drop over $1,000 to get my wife and i home that same day. spirit refunds the $396 ticket and tells me, in writing, they “don’t offer hotel accommodations, refunds for additional expenses, or other transportation.” their own contract of carriage says the opposite. section 8.3 explicitly covers reimbursement for non-local guests after a controllable cancellation.
their guest relations team just decided that section doesn’t exist.
i ask to speak to someone in us corporate. that is, apparently, impossible. their own customer support cannot connect you. they can only email a back office that replies with the same scripted paragraph. it is a closed loop designed to wear you down until you take the $396 and shut up.
spirit has filed for chapter 11 twice in less than a year. november 2024. then again in august 2025. they are right now, today, still in bankruptcy, with reports last week that they may liquidate within days.
and this stranding vacationers with 44 minutes of notice and gaslighting them about their own contract is how they’re spending the runway.
you don’t get to file chapter 11 twice in twelve months and treat customers like an inconvenience. the math on why nobody’s flying you anymore isn’t complicated.
filing a DOT complaint today.