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Concord Light @CMLPmedia

CMLP aims to provide excellent customer service experience — whether you are working with our line crew, engineers, or our customer service representatives

Joined July 2014
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A reminder that a Broadband maintenance window begins tonight for a few hundred customers. All who are impacted have been notified. Learn more here: concordma.gov/3144/Broadband…
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[2/6/2026] There is a power outage in the downtown area near Walden & Main. Crews continue to replace damaged conductors and equipment to restore power. Check the website for more information. concordma.gov/cmlp

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[2/26/2026 - 6:15pm] Power has been restored in this area. Many thanks for your patience and to the dedicated staff who addressed this issue in the cold and challenging conditions.
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Together, we’re powering a smarter energy future. CMLP’s new Time of Day (TOD) rates go into effect on April 1, 2026. Learn more about TOD: concordma.gov/tod
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12/25/2025: We are aware of 55 customers without power on and adjacent to Nashoba Rd. Crews have been notified and are en route to investigate.
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Power was restored in this area a little after 7pm.
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More details on Broadband's storm updates can be found here: concordma.gov/3144/Broadband…

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As of 1:22pm, all customers were back online.
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12/19/2025: Due to the high winds and rain, many trees have come down across Concord. We ask that for life safety emergencies people call 9-1-1. For downed lines or power outages, please call CMLP at 978-318-3101. The outage map is here: concord.ebill.coop/maps/Outa…

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10:05PM: Crews are moving to Musterfield to reattach gear to new poles Verizon set. They should finish that job before they break for the night. Fiber was affected near Garfield Rd/The Valley Rd. A technician is assessing that situation.
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Musterfield was restored very early this morning and one final customer restored around 10am. Broadband team is working near Garfield/The Valley. All BB customers to be back by 5pm today, with some coming back in the next hour or two. Thank you to crews for their response.
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Time-of-Day rates are coming in April 2026. CMLP Director Jason Bulger sat down with Deputy Town Manager Megan Zammuto to discuss the project on the Civic Concord podcast. Listen here: podcasts.apple.com/us/podcas…

Episode 9 - Discussing new Time-of-Day rates with CMLP

Podcast Episode · Civic Concord · October 28, 2025 · 18m

podcasts.apple.com
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CMLP Notice: 300 customers in the Old Marlboro Road area will be without power for 10-30 minutes. Additionally, 20-25 customers in the Caterina Heights & Deacon Haynes Rd area will be impacted for multiple hours for emergency repairs. concordma.gov/CivicAlerts.as…

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[10:17am] Caterina Heights and Old Marlboro Rd are back. Only Deacon Haynes Rd remain outstanding.
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[10/25/2025] Last night (10/24) a car struck a pole at the corner of Old Marlboro, requiring it to be replaced. This pole provided underground electric service to a street and was a complex reinstallation job. The Line Crew should be done with restoration later this morning.
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[Update @ 12 noon] All 4 customers expected to have service restored by this evening. See the Maintenance and Disruptions page here for more information: concordma.gov/3144/Broadband…

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All internet customers are back online. Thank you to our staff and third-party team for their hard work today. And finally, thank you to our customers for their patience.
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[10/21/2025 7:29pm] Concord Broadband received reports of some customers experiencing network issues. We have our Network team investigating. More details to come.
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Everything looks good as of 8:05pm this evening. We will investigate further and post any findings on our Broadband Maintenance web page.
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