CXFocus is a new online publication for executives and managers, who need to understand digital disruption and how it’s reshaping the customer experience.
Joined March 2017
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3 Photos and videos
8 Oct 2020
Issue 49: What makes today’s consumers tick? Behavioural Economics can explain - mailchi.mp/9d724126a123/issu…
10 Sep 2020
Issue 47: Five tips to obtaining qualitative customer feedback - mailchi.mp/256a28a0cf57/issu…
3 Sep 2020
Issue 46: Brand Experience vs Customer Experience: What’s the difference? - mailchi.mp/0f1d0f3a397a/issu…
16 Jul 2020
Issue 43: NPS and CSAT do not measure customer happiness - mailchi.mp/fe131ddaf208/issu…
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24 Jun 2020
Issue 42: Stepping out with Customer Journey Analytics (CJA) - mailchi.mp/6b51f55dc9ad/issu…
27 May 2020
Issue 41: Creating positive employee experiences in a time of crisis - mailchi.mp/800e913a5727/issu…
28 Apr 2020
Issue 40: Do you have what it takes to be a Chief Customer Officer? - mailchi.mp/773c5dcf4320/issu…
18 Feb 2020
36: How useful are NPS, CES and CSAT scores in measuring CX success? - mailchi.mp/9d0f8e5406be/issu…
29 Jan 2020
34: Why The Number One Priority for CX Leaders in 2020 is Trust! - mailchi.mp/c62d6023cfa8/issu…
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28 Jan 2020
34: Why The Number One Priority for CX Leaders in 2020 is Trust! - mailchi.mp/eada20d18696/issu…