I work with leaders to transform organisations into ones that are loved by employees and customers.
Joined March 2014
- Tweets 14,212
- Following 6,931
- Followers 10,899
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2,521 Photos and videos
Apr 22
Eight Ways #CX Professionals Are Asking the Wrong Questions... cx-journey.com/2026/04/eight… - Another thought provoking post from @annettefranz #custexp
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Apr 8
Global #EmployeeEngagement Continues Decline. Steepest decline amongst managers - @Gallup
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Apr 8
What the fees customers hate reveal abt ur pricing strategy @MarTechIsMktg buff.ly/wpaPnHy Leaders treat fees as #pricing decision; customers experience them as #trust decision. Fees send a signal abt how a co thinks abt the relationship, removing or monetizing friction.
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Mar 11
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Feb 20
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Jan 28
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Ben Motteram 🇦🇺 retweeted
5 Dec 2025
How AI Supercharges B2B Growth Strategies: Product-Led, Sales-Led, Referral-Led, and Beyond buff.ly/EZumRia @castdotapp #SaaS #CustomerSuccess #DigitalCustomerSuccess #AI #B2B #Growth
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Ben Motteram 🇦🇺 retweeted
21 Nov 2025
Keeping Employees Informed about Customer Experience Transformation Efforts buff.ly/LXwn0Fq Communicate regularly abt #CX transformation efforts. Don’t force change on employees; keep them informed/involved & you’ll see stronger acceptance/adoption. #communication #CX
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Ben Motteram 🇦🇺 retweeted
14 Oct 2025
CEOs Say Employee Engagement and Retention Are Top Priorities - CX Journey™ buff.ly/cxLw4zg #employeeexperience #employeeengagement #leadership
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Ben Motteram 🇦🇺 retweeted
14 Oct 2025
The Customer Lifecycle Starts Before the First Click - CX Journey™ buff.ly/qk71vpE #customerexperience #cx #marketing #sales
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Ben Motteram 🇦🇺 retweeted
11 Oct 2025
Scroll through the five key steps your organisation needs to take to build a lasting competitive edge in the age of AI-enhanced work:
pwc.to/41YXCPI
@PwC_Singapore #AIAgents #AgenticSafety #AgenticAI linkedin.com/posts/pwc_rethi…
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Ben Motteram 🇦🇺 retweeted
30 Sep 2025
The ROI of Agentic AI : Agentic AI vs AI Agents 🤖
🔗lnkd.in/gyJg3SPJ
The Six Types of AI Agents in 2025
🔗lnkd.in/gbyyXPXJ
“The challenge for leaders is not whether to adopt, but how to design responsible agent ecosystems with trust, safety, and ROI at their core.”
#AIAgents #AgenticAI #AgenticSafety #TrustedAgents #TrustedAI
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Ben Motteram 🇦🇺 retweeted
25 Sep 2025
Stay or Go? Why 2025 Demands Both Stay and Exit Interviews - CX Journey™ buff.ly/lsjTvUT If you’re not asking the right questions before employees consider leaving, you’re already too late. #employees #employeeexperience #HR #management #retention
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Ben Motteram 🇦🇺 retweeted
19 Sep 2025
Prioritize your employees! > The Multiplier Effect of EX: How Internal Investments Drive Results - CX Journey™ buff.ly/aHD58jS #employees #employeeexperience
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Ben Motteram 🇦🇺 retweeted
12 Sep 2025
Don't miss Part 2 of my chat with @CXpert about my latest book and all things #employeeexperience! Employee Understanding - A Chat With Annette Franz (Pt 2) buff.ly/1bgGwQv #employeeunderstanding #culture #leadership
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11 Sep 2025
Always enjoy our chats, Annette.
11 Sep 2025
Thanks @CXpert for a great conversation about my latest book and all things #employeeexperience: Employee Understanding - A Chat With Annette Franz (Part 1) buff.ly/DdQ8d8B #employeeunderstanding #leadership
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Ben Motteram 🇦🇺 retweeted
3 Sep 2025
Thanks @CXpert for a great conversation about my latest book and all things #employeeexperience: Employee Understanding - A Chat With Annette Franz (Part 1) buff.ly/DdQ8d8B #employeeunderstanding #leadership
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Ben Motteram 🇦🇺 retweeted
2 Sep 2025
Culture Isn't Fluff: It’s Your Operating System buff.ly/fhT0LXf Culture is not fluff. It’s the foundation, the operating system, and the ultimate competitive advantage. Fix the culture, you fix the outcomes. #culture #outcomes #workplace #leadership #employeeexperience
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26 Aug 2025
My pleasure, Annette. Always love chatting.
26 Aug 2025
Thanks @CXpert for a great conversation about my latest book and all things #employeeexperience: Employee Understanding - A Chat With Annette Franz (Part 1) buff.ly/MePXe6u #employeeunderstanding #leadership
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