I will do so. I am now at 93 minutes, mostly on hold, shuttled between agents with no explanation. And they are telling me that my "credit" was applied from one to another flight in such a way as to cost me the $400 difference. This is the friction . . . .
We're all about creating a seamless experience from start to finish, and we're sorry if this hasn't been your experience. Please meet us in DMs with your confirmation code along with the Travel Credit number, and we'll gladly take a closer look, and sort things out for you.