The global leader in AI-powered conversation intelligence and customer experience (CX) automation.
Joined May 2009
- Tweets 8,705
- Following 2,663
- Followers 3,246
- Likes 1,718
3,473 Photos and videos
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3 Jun 2025
CallMiner has acquired VOCALLS, a leading voice-first conversational AI and automation platform. 🚀
“[We] look forward to continuing to push the boundaries of conversation intelligence and automation in service of exceptional CX,” said Jeff Gallino, CEO of CallMiner.
Read more!
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Jun 12
Contact center agents spend an average of 101 seconds on admin after every call.
In our new Future Forward episode, ContactBabel's Steve Morrell explores how automated summaries save time, improve consistency & deliver actionable insights.
ow.ly/zoGQ50Zb5Fu
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Jun 11
Did you miss our recent webinar with Megan Keup (@CallMiner) and Doron Gower (@KMSLighthouse), exploring how AI-driven knowledge management is transforming contact centers?
Watch the webinar now on demand. 🎥
ow.ly/SHTV50ZatfN
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Jun 10
Don’t forget we’ll be in New York City on June 16–17 for @Forrester CX Forum East!
Stop by booth #18 to meet the CallMiner team & learn how intelligent #CX #automation can enhance customer experience across your organization.
Learn more about #ForrCX.👇
ow.ly/JC5S50Z9Ruz
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Many #CX #automation projects stall because teams optimize workflows without understanding customer conversations.
Conversation intelligence reveals the right automation opportunities & boosts outcomes.
Read more. 👉ow.ly/1B0T50Z9qti
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#CCWVegas is right around the corner!
Join us for a workshop with Estafeta exploring how to balance human connection & #automation for better #CX outcomes. Session details:
📅Tuesday, June 23
⏰9 – 10:30am PT
📍Caesars Forum, Workshop B
Register today. ow.ly/lYvL50Z8QG2
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On the latest episode of Future Forward, we’re joined by @Adrianswinscoe, author and #CX strategy expert, for a discussion on how leaders can approach CX transformation with greater clarity & impact.
Tune into the full episode here. ▶️
ow.ly/2jmp50Z80vZ
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#LISTENEast (and Miami) didn't disappoint! 🌴
We sparked fresh ideas and collaboration on the future of #CX and #AI — exactly what the #LISTENGlobalTour is about.
Thanks to our sponsors ACC Premiere, Daon, and @Microsoft.
📍Next stop: #LISTENPrague 🏰
ow.ly/h4zC50Z7AW2
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Many organizations struggle to keep up with the volume of customer feedback across channels.
In our latest blog, we explore how feedback automation software helps teams uncover insights faster, streamline analysis, and improve #CX at scale. ➡️
ow.ly/CBS750Z6JfT
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CallMiner will be at Customer Contact & CXForum's AI in Action event!
📅 9 June 2026
📍 Belgium
Join to discover how virtual agents & intelligent automation can transform #CX and keep service quality high.
Register now. 👉 ow.ly/mxK650Z6a7q
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May 29
How can enterprises boost #CX, cut costs & empower teams?
Join CallMiner’s virtual spotlight at CCMA’s Technology Showcase Day to see how intelligent automation transforms multilingual contact centres.
📅 9 Jun | 🕑 2–2:55pm BST
Register now. ow.ly/LJtq50Z5BIk
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May 28
In the latest episode of our video series, Future Forward, Kyle Carter, founder of @Zenylitics, shares his perspective on how #conversationalAI is transforming customer interactions, enabling deeper insights, and reshaping the future of #CX.
Watch here.🎞️ ow.ly/Ikf950Z5aGO
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May 27
Don’t forget! We're hosting a webinar tomorrow with Quinn Growth Advisors & ArenaCX to explore how BPOs can embrace innovation & stay competitive in a changing environment.
📅 Thursday, May 28
⏰ 9 a.m. PT | 12 p.m. ET | 5 p.m. BST
Register here. ➡️
ow.ly/LxON50Z4J14
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May 26
CallMiner is a leader in the @QKS_Group SPARK Matrix: Conversational Intelligence, Q2 2026 report for the 5th year in a row!
As demand for AI-powered conversation analytics & automation grows, we're continuing to shape the future of CX.
Read more. ow.ly/iZ0J50Z4ct4
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May 22
We’re launching Future Forward, CallMiner’s new video series for #CX leaders & contact center pros! 🚀
Episode 1 explores how #AI & #automation go beyond rules to understand conversations & customer intent.
Watch here, and subscribe to our channel. 🎥 ow.ly/QBnf50Z3abA
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May 21
CallMiner is heading to @Forrester CX Forum East!
Join us June 16–17 in New York City to connect with CallMiner experts and explore the trends, technologies, and strategies shaping the future of #CX.
Learn more about #ForrCX. 👇
ow.ly/MOMP50Z2Heb
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May 20
Today, most teams struggle with legacy automation that doesn’t scale.
In our latest blog, we explore how #AI agent automation helps orgs move beyond outdated strategies to create smarter operations, more efficient workflows, & better #CX.
Read more. ow.ly/oVNq50Z1QSw
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May 19
We’re headed to @CustContactWeek in Las Vegas! 🎰
Join us June 22–25 to connect with #CX leaders and explore the latest in #AI, automation, analytics, and customer service innovation. The CallMiner team will be at booth #526.
Register for #CCWVegas here. ow.ly/bRia50Z1CIb
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May 18
The future of CX outsourcing belongs to orgs that adapt faster than the market changes.
Join our webinar with Quinn Growth Advisors & ArenaCX on May 28 to learn how BPOs can embrace innovation & stay competitive in an evolving environment. Register here.
ow.ly/r8n550Z13xv
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May 15
Don’t forget to join our webinar with @KMSLighthouse to explore how AI-driven knowledge management is transforming contact centers.
📅 Date: Tuesday, May 19
⏰ Time: 8 a.m. PT / 11 a.m. ET / 4 p.m. BST
There is still time to register!
ow.ly/x4eK50YZRmN
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May 14
#AI adoption in #CX is accelerating, but many leaders struggle to turn investment into meaningful results.
Join our webinar with WiCX on 11 June at 2pm BST/9am EDT for a discussion on the realities of implementing AI initiatives inside complex companies.
ow.ly/ZNX350YZurT
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